Service Delivery & Project Manager

Jackson Hogg; Sunderland; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a hands-on Service Delivery and Project Manager to oversee the smooth delivery and continuous improvement of IT services across multiple regions. This role requires strong project management skills to lead technology upgrades and service enhancements while fostering collaboration and mentoring within the team. The successful candidate will ensure compliance with security and performance standards, build relationships with stakeholders, and drive innovative solutions that add business value. If you're a self-starter with a passion for technology and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Proven track record in IT service delivery and project management.
• Strong experience in service improvement and stakeholder management.
• Hands-on experience with large-scale IT deployments.

Responsibilities

• Manage core IT services and SaaS platforms globally.
• Ensure cybersecurity compliance and service delivery within budget.
• Lead service improvement initiatives and coach team members.

Skills

IT service delivery

Project management

Stakeholder management

Service improvement

Negotiation

Problem-solving

Education

ITIL Foundation (or equivalent)

Tools

Microsoft 365

Power Platform

ExcelPoint

ViewPoint

FieldView

Job description

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This range is provided by Jackson Hogg. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards.

You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value.

Key Responsibilities:

• Manage and own core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more).
• Deliver IT services on budget and within agreed service levels globally.
• Ensure cybersecurity compliance, including Cyber Essentials Plus certification.
• Build strong relationships with business units and senior management to align IT services with business needs.
• Support IT strategy development, focusing on innovation and new technologies.
• Lead service improvement initiatives and coach team members.
• Manage service reviews, stakeholder communication, and customer feedback.
• Drive service strategy, incident resolution, and governance processes.
• Support project transitions and daily service operations.
• Promote collaboration, open communication, and team development.

Key Measures of Success:

• Higher business satisfaction and stronger IT stakeholder relationships.
• Deliver IT services and projects within budget and SLAs.
• Achieve cost savings and added business value through digital innovation.
• Enhance the reputation and visibility of IT across the business.
• Maintain compliance with GDPR, environmental, and quality standards.
• Efficient incident, change, and problem management.

Required Experience:

• Proven track record in IT service delivery and project management.
• Strong experience in service improvement, stakeholder management, and team leadership.
• Familiarity with incident, change, and problem management best practices.
• ITIL Foundation (or equivalent) preferred
• Strong experience in IT service management and budget control
• Skilled in Microsoft 365, cybersecurity best practices, and system administration
• Broad knowledge across IT: software, networks, cloud, FinOps, and unified communications
• Hands-on experience with large-scale IT deployments
• Strong negotiation, influencing, and problem-solving abilities
• Proven ability to thrive in high-pressure, fast-paced environments

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Utilities

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