Service Delivery Project Manager

Synapri; Greater London; Hybrid; GBP 92,000 - 129,000; Full time

Job summary

Synapri in London is seeking a Service Delivery Project Manager for a 12-month contractor role to orchestrate end-to-end IT service delivery across the programme. You will lead multidisciplinary teams, external vendors and key business stakeholders to ensure transitions to delivery milestones are on time, on budget and meet high customer satisfaction.

The role requires SC clearance eligibility and a hybrid London work pattern, with governance, risk and change management at the core to maximise

Qualifications

• Experience delivering IT services end to end within large programs.
• Strong governance, planning and risk management skills.
• Knowledge of ITIL, PRINCE2 and AGILE frameworks.
• Ability to coordinate cross-functional teams and external vendors.
• Experience with government or defence programs is preferred.

Responsibilities

• Coordinate cross-functional teams across planning, transition and delivery.
• Manage communications with stakeholders and suppliers.
• Oversee service readiness and transition into operations.
• Track milestones, budgets and risks with regular reporting.

Skills

Project management

IT service delivery

PRINCE2

AGILE

ITIL

Stakeholder mgmt

Govt/Defence programmes

Tools

MS Project

Jira

Job description

Job Title: Service Delivery Project Manager

Type: Contractor

Location: London (hybrid)

Duration: 12 months initial

Vetting: SC security clearance or eligible

The Service Delivery Project Manager is responsible for orchestrating the end-to-end execution and delivery of projects within the Programme. The role bridges the gap between project planning, operational transition and continuous service quality.

You will lead multidisciplinary teams, external vendors and key business stakeholders to deliver complex IT services, manage transition to delivery milestones, ensure service solutions are delivered on time, within budget, and to high customer satisfaction standards.

The successful Service Delivery Project Manager will:

• Drive End-to-End Project Execution


• Manage communications and expectations with key stakeholders and suppliers


• Support successful service transition into operational use


• Enable alignment between architecture, technology delivery, service management and business change activities across the programme

Responsibilities

End-to-End Service Delivery: Coordinating cross-functional team to design, build and transition Services through the full project lifecycle.

End-to-End Governance: Direct planning, execution, and closure of IT Service delivery projects.

Reporting: Maintain accurate project plans, budget tracking and regular reports for senior stakeholders.

Stakeholder and Vendor Alignment: Partner with internal delivery workstreams, business stakeholders, and external managed service providers to align deliverables, meticulously track dependencies and manage expectations.

Risk and Issue management: Proactively identify and manage project risks, issues, and service dependencies, implementing clear mitigation strategies and escalation paths.

Operational Readiness and Transition: Drive ITIL aligned service transition, ensuring comprehensive documentation, user training and support handovers are complete.

Change Adoption: Support business readiness and change management activities to maximise user adoption and minimise operational disruption.

• Proven track record as a Project Manager with a heavy emphasis on IT Service Delivery and IT Operation transition.


• Strong understanding of Project and Service Management frameworks such as PRINCE2, AGILE and ITIL.


• Demonstrated ability to manage multiple concurrent projects in a fast-paced environment.


• Exceptional stakeholder management and influencing abilities, capable of translating technical.


• Proficiency in project management tools (e.g. MS Project and Jira).


• Experience in working Government or defence programmes.