Service Delivery Professional

BAE Systems; Glasgow; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A leading defense contractor in Glasgow is seeking a Service Delivery Professional to manage service delivery processes for Combat Systems software on Type 26 Ships. The role involves interface management and ticket processing, ensuring effective operations within a hybrid work environment. Essential skills include service desk experience and knowledge of Service Management tools. This position offers a competitive salary and benefits.

Benefits

Competitive pension scheme

Employee share plans

Flexible discounted health and lifestyle benefits

Qualifications

• Experience in military or government IT is desirable.
• Awareness of ITIL based Service Management at Foundation level is preferable.
• Preference for candidates already professionally registered.

Responsibilities

• Manage tickets raised by technical leads for software installation.
• Act as the main interface for T26 Ship Service Management.
• Champion adherence to Service Delivery processes.

Skills

Experience working within a service desk

Knowledge of Service Management toolsets

Experienced in communicating at all levels

Education

Academic qualification in Engineering or related STEM subjects

Tools

BMC Remedy

JIRA

Job description

Job Title: Service Delivery Professional

Location: Glasgow, Scotstoun.We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Up to £38,900 depending on skills and experience

What you’ll be doing:

• Manages tickets that are raised by technical leads that track the status of the software being installed on the ship

• Tracks helpdesk type tickets

• Acts as the main interface for the day-to-day delivery of T26 Ship Service Management

• Processes and delivers all Requests For Change (RFC), Service Requests and Incident Records for ship efficiently and effectively

• Works with Software Assurance, Integration, Test and Trials Team and Delivery Teams to manage all relevant Configuration Item information to maintain the ship CMDB and use this to define and record the ship ‘Build State’

• Champions adherence to and utilisation of Service Delivery processes, functions and procedures

• Interacts with other teams as required

Your skills and experiences:

Essential:

• Experience working within a service desk.

• Knowledge of Service Management (SM) toolsets, ideally including BMC Remedy and JIRA.

• Experienced in communicating at all levels

Desirable:

• Has awareness of Information Technology Infrastructure Library (ITIL) based Service Management (SM); preferably at ITIL Foundation level

• Has worked in Military or Government IT as well as having Commercial experience

Engineers at all levels should possess an academic qualification in Engineering or other related STEM subjects as well as specific (either academic or professional) qualifications and become recognised as Incorporated or Chartered Engineers through an appropriate recognised professional institution. Engineers are encouraged, and will be supported, to achieve the relevant accreditation.

Preference will be given to candidates who are already professionally registered.

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Service Management System team:

As a Service Delivery Professional, you will act as the main point of contact for Service Management for Combat Systems software on the Type 26 Ships.You will ensure that the Service Management System, BMC Remedy, is kept up to date and the Configuration Management Database is maintained to reflect the software being installed on the ships.

This post will be based at BAE Systems Scotstoun but will work closely with the team at T26 LBIF at Portsdown Technology Park. Travel to Portsmouth required as necessary with remote engagement encouraged where practicable.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 27th August 2025.Interviews for this position will take place 4th – 9th September.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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