Service Delivery Partnerships Manager / Program Operations Lead

Guide Dogs; London; Hybrid; GBP 50,000 - 56,000; Full time

Job summary

Guide Dogs is seeking a Service Delivery Partnerships Manager / Program Operations Lead to oversee regional partnership training and manage a multi-disciplinary team. The role requires strong leadership skills, knowledge of continuous improvement methodologies, and a commitment to high-quality service delivery. With excellent benefits including a generous pension scheme, this full-time position offers a chance to make a meaningful impact in the lives of those we serve.

Benefits

26 Days Holiday plus Bank Holidays

Employee Assistance Programme

Flexible benefits package

Discounts and cashback scheme

Generous pension scheme

Life assurance

Qualifications

• Experience in leading performance management for multi-skilled teams.
• Knowledge of Six Sigma and continuous improvement methodologies.
• Proven budget management experience.

Responsibilities

• Lead regional delivery of partnership training for dog welfare.
• Ensure high quality delivery of services across the region.
• Develop and deliver production plans aligned with strategic goals.

Skills

Team Leadership

Continuous Improvement

Communication

Organizational Skills

Education

Management qualification or equivalent relevant experience

Tools

Microsoft Office

Job description

Service Delivery Partnerships Manager / Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled / multi-disciplinary team, is required by Guide Dogs.

SALARY: £50,000 - £55,820 per annum + Excellent Benefits

BENEFITS: 26 Days Holiday plus Bank Holidays. Includes a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Covering the South England region

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 35 Hours per Week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Delivery Partnerships Manager / Program Operations Leadwho has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled / multi-disciplinary team.

Working as the Service Delivery Partnerships Manager / Program Operations Lead you will lead the regional delivery of partnership training maintaining the organisation’s ethical and standardised approach to dog training and dog welfare.

As the Service Delivery Partnerships Manager / Program Operations Lead you will be responsible for overseeing the regional partnership teams to ensure high quality dog and client training from match ready to qualified, sustainable partnership.

DUTIES

Your duties as the Service Delivery Partnerships Manager / Program Operations Lead will include:

Leadership

• Accountable for the service delivery of partnerships across multiple teams within a region

• Remain visible and engaged across all Partnership Teams within the region, facilitating regular meetings

Strategy, planning and delivery

• Develop and deliver production plans, in line with the 5-year plan

• Create and review plans to ensure that the team is resourced appropriately with staff and volunteers

• Embed standardised team structure across the region

• Embed standardised client and dog training across the region

Quality assurance

• Ensure that staff adhere to the organisations policies, reporting requirements, and procedures

• Support the Head of Service Operations to develop localised risk assessments for the Partnership Teams

• Continually improve quality and delivery of the Service through analysis of stakeholder feedback and other appropriate data/information

• Accountable for ensuring regional teams deliver the Service to national standards and frameworks

Communication & Engagement

• Support the Head of Service Operations in all aspects of local and regional stakeholder engagement, public relations and staff communications

• Lead and build supportive and collaborative networks to enable the development and sustainability of the Service

• Support national initiatives that have a regional impact and relevance

• Ensure positivity and wellbeing of the team is actively supported

Financial Focus

• Ensure a depth of knowledge which enables informed decision-making on budget, resource, and priorities

• Monitor expenditure of partnership production across the region

• Analyse and optimise workflow across the region to ensure the team operates in the most cost-efficient manner

• Support the financial management of the regional budget

• Help identify new, and maintain ongoing, funding sources to support the sustainability and growth of the services

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

• Management qualification or equivalent relevant experience

• Six sigma and/or knowledge of continuous improvement methodology

• Proven track record in leading and performance managing a multi-skilled / multi-disciplinary team of staff, to achieve results balancing local needs against national priorities

• Experience of developing and delivering people centred services to external customers

• Experience of working in the third sector

• Experience of introducing major new initiatives/services which affect organisational change

• Proven experience of budget management

• Experience of managing and working with services for blind or partially sighted people

• Computer literate with a good knowledge of Microsoft Office packages

• Understanding of supporter recruitment and management

• Excellent organisational skills, working under pressure and to deadlines

• Able to lead on internal and external communications with effective public speaking and presentation skills

• Eligibility to work in the UK

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13668

This job is being advertised by AWD online on behalf of Guide Dogs

Contract, Full-Time Jobs, Careers and Vacancies. Find a new job and work in South England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD-IN-SPJ