Service Delivery Officer Level 3 - Education

Nottingham City Council; Nottingham; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A local government authority in Nottingham is seeking a Service Delivery Officer to provide administrative support within the Education Administration Team. The role involves coordinating safeguarding training, managing bookings, and supporting multi-agency meetings. Candidates should possess strong organizational and communication skills, along with a commitment to equality and diversity. This position offers a hybrid working model and a salary ranging from £26,824 to £27,694 annually.

Benefits

26 days annual leave

Defined benefit pension scheme

Health and wellbeing benefits

Discounted membership at local sports centers

Qualifications

• Experience in administrative support and customer service.
• Ability to manage multiple priorities effectively.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Co-ordinate and administer the safeguarding training programme.
• Act as a contact for local authority schools.
• Provide support for multi-agency meetings.

Skills

Strong administrative skills

Excellent communication skills

Knowledge of financial administration

Proactive problem-solving

Strong IT skills

Tools

Microsoft Office

Job description

Overview

About the Role This role sits within the Education Administration Team, part of the Education Hub and the wider Service Delivery Directorate, which provides a variety of functions supporting the City Council's Education Division. As a Service Delivery Officer Level 3, you will play a key role in delivering high-quality administrative and business support, supporting the Schools and Education Safeguarding Co-ordinator with a focus on safeguarding training administration and wider education safeguarding activity.

Responsibilities

• Co-ordinating and administering the schools safeguarding training programme, including timetabling, booking, and arranging sessions.
• Acting as a point of contact for local authority schools (maintained and academies), responding to safeguarding enquiries and managing bookings.
• Providing administrative support for multi-agency meetings, including preparing and circulating agendas, reports and minutes, and arranging venues.
• Assisting in the organisation of events, training, and other education service functions.
• Maintaining and developing communication channels for schools, including the Schools Extranet, Board websites, newsletters and training materials.
• Managing and maintaining accurate electronic and paper records, databases and management information to support reporting and compliance.
• Preparing reports, data analysis and presentations to support the safeguarding offer and other service delivery needs.
• Supporting the induction of colleagues and board members by ensuring clear administrative arrangements.

Wider responsibilities

• Handling customer enquiries, signposting and resolving queries.
• Supporting financial processes such as procurement activities and budget monitoring.
• Assisting with service improvement projects, identifying opportunities for innovation and efficiency.
• Strong administrative and organisational skills, able to manage multiple priorities.
• Excellent communication skills, with confidence in liaising with schools, partners and colleagues.
• A proactive approach to problem solving, innovation and continuous improvement.
• Knowledge of business support and financial administration processes.
• Strong IT skills, including Microsoft Office and service-specific systems.
• Commitment to equality, diversity and inclusion in all aspects of work.

Additional requirements

• A DBS basic check for a regulated activity is required for this post.
• Contract Type: Permanent. Working Hours: 37 hours per week. Worker Type: Hybrid Worker (two days in the office and three days remote working).
• Salary: Starting Salary is £26,824 (Level one) rising to £27,694 (Level 3) per annum, pro rata for part-time.

Location and hours

Location: Nottingham City Council, Loxley House, Station Street, NG2 3NG. Working Hours: 37 per week. Hybrid working arrangement described above.

Other information

We offer flexible and hybrid working arrangements depending on the role. Closing Date: 11:59pm Sunday 14th September. Interviews will be held: TBC. If you have technical issues when applying, contact the Employee Service Centre. For informal enquiries, please contact Neil Hardy, Service Delivery Manager - Education Administration, via email at [e-mail].

Benefits

• 26 days annual leave (rising to 33 days after 5 years) + bank holidays, with the ability to buy additional leave annually
• Defined benefit pension scheme
• Smart Working to support work-life balance
• Health and wellbeing benefits including access to an Employee Assistance Programme
• Discounted membership at local sports, fitness centres, cinema, shopping and more

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and abilities. We particularly want to hear from candidates from Minority Ethnic communities, LGBTQ+ communities, and Disabled people, as these groups are underrepresented in our workforce. We encourage flexible working arrangements where possible and welcome discussion during the selection process.