Service Delivery Officer

National Express; East Hertfordshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport company in East Hertfordshire is seeking an experienced Service Delivery Officer to manage and monitor driving duties. The successful candidate will ensure driver safety, allocate work efficiently, and address customer queries. Previous experience in relevant systems and a PCV Licence are essential for this role. Benefits include free travel on the National Express network and a company pension.

Benefits

Free Bus & Coach travel

Complimentary travel for a nominated person

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

Qualifications

• Proven experience in managing and monitoring driving duties.
• Competence in relevant systems for transport management.
• Strong understanding of road safety and legislative regulations.

Responsibilities

• Manage allocation and distribution of driving duties daily.
• Monitor driver performance and ensure safety compliance.
• Handle customer complaints and service disruptions effectively.

Skills

Experience in EU & Domestic Hours

PCV Licence

First Aid training

Knowledge of bus and highway network

Tools

DAS

EP Morris

Merit

Job description

Join us on the Journey...

National Express are recruiting an experienced Service Delivery Officer to join the team. Based at our Stansted location, the successful candidate will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day today basis.

What you'll do:

• Ensure all drivers are safe and fit to be at work at all times
• Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
• Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems. To manage the dispatch and return of service
• Manage the allocation of work to drivers ensuring the efficient application of Company guidelines, to maximise the benefits of work coverage. To ensure Company and legislative regulations are adhered to in respect of the bus service operation e.g. Road Traffic Act
• Monitor and record drivers absence and sickness, so this can then be forwarded to line Management. To receive and take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products
• Issue information to drivers e.g. wages, counselling, disciplinary or commendation letters. To keep the drivers notice board outside the Traffic office up to date with out of date notices taken down
• Record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department on a daily/weekly basis
• Undertake driving duties, as and when required (if applicable). To be able to demonstrate flexibility in line with operational requirements. To be able to document any predictable and unpredictable delays in service and set emergency diversions as required. To be able to log all communications (communications log) with all external bodies in relation to service reliability/ disruption. To maintain good housekeeping and conform to health and safety, environmental regulations
• Duties and Responsibilities vary from time to time and the post holder will be expected to perform other such duties, which are reasonably comparable in accordance with the conditions appertaining to the post and to meet operational requirements

What you'll need:

• Experience in EU & Domestic Hours, plus competence in relevant systems ( DAS, EP Morris, Merit etc )
• PCV Licence
• First Aid, and Fire Warden trained
• Working knowledge of the bus and highway network in the relevant geographical area

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.