Service Delivery Manager - Waste Collections

Veolia; West Midlands Combined Authority; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading company in waste management is seeking a Service Delivery Manager to oversee operations in Solihull. This role involves managing a team, ensuring service quality, and liaising with various departments to optimize waste collection processes. The ideal candidate should have strong leadership skills and a commitment to health and safety standards.

Benefits

25 days of annual leave

Company pension scheme access

Discounts on groceries and retailers

Support for physical, mental, and financial health

One paid volunteer day per year

Ongoing training and development opportunities

Access to company car

Qualifications

• Experience managing, motivating, and coaching staff is essential.
• Knowledge of Health and Safety legislation is required.
• Excellent verbal and written communication skills are crucial.

Responsibilities

• Manage the Solihull geographical area and ensure high quality service delivery.
• Oversee induction, training, and allocation of staff, vehicles, and equipment.
• Collaborate with teams in grounds maintenance and waste collection.

Skills

People management

Communication

Health and Safety knowledge

Budget management

Team leadership

Interpersonal skills

IT skills

Education

IOSH qualification (Desirable)

Driver Assessor qualification (Desirable)

Job description

Ready to find the right role for you?

Service Delivery Manager

Salary: 40,705.60 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week Monday to Friday

Location: Moat Lane, Solihull, West Midlands, B91 2LW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  
• Access to company car
  

What you'll be doing;

• Manage the Solihull geographical area and ensure high quality service provision within the entire borough.
  
• Manage staff at the main depot, including up to 105 skilled/unskilled operatives, plus seasonal staff, managing inductions and training.
  
• Manage allocation of staff, vehicles and equipment ensuring the site is being ran efficiently and safely.
  
• Liaise with the workshop to ensure plant and equipment is maintained and serviced.
  
• Day to day running of the waste collection kerbside collection, bulky collections and deliveries.
  
• Work collaboratively as an active member of the contact management team with your peers in grounds maintenance, workshop, street cleansing and haulage departments.
  
• To fulfil other duties as instructed by the Senior Contract Manager.
  

What we're looking for;

• Experience in managing, motivating and coaching a large number of employees.
  
• Knowledge of Health and Safety legislation.
  
• People management, team leader skills, and good interpersonal skills.
  
• Experience with budget management and cost control.
  
• Excellent verbal and written communication skills.
  
• Highly developed IT skills, e.g. Microsoft Office, Google, and an ability to learn how to interact with software systems and new technologies.
  
• Waste collection management experience (Desirable)
  
• Qualified Driver Assessor to assess driving capabilities or operatives. (Desirable)
  
• IOSH managing safely qualification. (Desirable)
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.