Service Delivery Manager - Telco & Banking - 6-month FTC

1GLOBAL; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology-driven mobile communications provider is seeking a highly capable Service Delivery Manager to lead operations for a major financial services client. The role involves overseeing service delivery, incident management, and user support in a dynamic environment. Ideal candidates will have a strong telecommunications background and excellent stakeholder skills. This is a 6-month fixed-term contract with potential for extension.

Benefits

Growth Opportunities

Dynamic Work Environment

Professional Development

International Experience

Collaborative Culture

Qualifications

• Proven experience in a client-facing role.
• Strong background in telecommunications or mobile services.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide hands-on support during onboarding and service delivery.
• Manage incidents and coordinate service requests.
• Serve as onsite point of contact for mobile operations.

Skills

Experience as a Service Delivery Manager

Telecommunications background

Communication skills

Stakeholder management

Mobile service deployments

ITSM tools proficiency

Organizational skills

Tools

ServiceNow

Job description

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.

Position Overview

We are seeking a highly capable and experienced Service Delivery Manager (SDM) to lead the onsite service delivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and in-life (BAU) activities across multiple regions.

The SDM will act as a primary service representative throughout the contract lifecycle — responsible for coordinating service delivery, managing incidents, overseeing mobile device logistics, and delivering both onsite and remote end-user support. The ideal candidate will thrive in a dynamic environment and demonstrate a proactive, customer-first mindset.

This position is offered as a 6-month fixed term contract, with the potential for extension based on business requirements and individual performance.

Key Responsibilities

Onsite SDM Responsibilities – UK

• Provide hands-on support during onboarding, migration, and day-to-day service delivery.
• Support onboarding of remote users, including SIM activation, number porting, and device setup.
• Coordinate with local stakeholders to resolve service issues during onboarding.
• Deliver product training and device demonstrations to individuals and user groups.
• Conduct site surveys and in-building testing to ensure optimal service coverage.
• Manage the mobile device lifecycle: provisioning, replacements, lost/stolen reporting, and decommissioning.
• Maintain accurate records across vendor service management systems.
• Monitor and replenish onsite mobile device stock, ensuring inventory accuracy.

In-Life (BAU) Support Responsibilities

• Serve as the dedicated onsite point of contact for day-to-day mobile operations.
• Manage and coordinate service requests, incident escalation, and resolution with internal and vendor teams.
• Perform initial troubleshooting and triage of mobile-related service issues.
• Provide responsive support to VIP users and other high-priority stakeholders.

Qualifications

• Proven experience as a Service Delivery Manager or in a similar client-facing operational role.
• Strong background in telecommunications or mobile services is highly preferred.
• Excellent communication and stakeholder management skills.
• Practical experience with mobile service deployments and device management logistics.
• Proficiency with ITSM tools (e.g., ServiceNow) and procurement/order management systems.
• Highly organized with the ability to manage competing priorities and time-sensitive tasks.
• Experience working with enterprise-level clients, particularly in regulated environments, is a strong advantage.

Why 1GLOBAL?

• Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure:Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment:Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development:Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude:Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.