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Service Delivery Manager (T10UK)

Community Options, Inc.

London

On-site

GBP 50,000 - 70,000

Full time

3 days ago

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Job summary

Community Options, Inc. is looking for a Service Delivery Manager to oversee smooth service delivery and ensure client satisfaction. The role demands effective stakeholder management and project coordination across multiple global locations. This position offers an opportunity to work with a leading technology company and fosters a culture of inclusion and diversification.

Benefits

Access to trainings and certifications

Bonuses

Socializing activities

Attractive compensation

Qualifications

Experience in effective stakeholder management.
Management of BAU activities and changes across global locations.

Responsibilities

Ensure client satisfaction by meeting expectations and resolving issues.
Build strong relationships with internal clients and coordinate with project teams.
Identify improvement initiatives and address escalations.

Skills

Stakeholder Management

Relationship Management

Continuous Improvement

Client Satisfaction

3 days ago Be among the first 25 applicants

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

Description

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements And Responsibilities

The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.

What You’ll Do

Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust and communication.
Relationship Management: They handle client relationships, coordinate with project teams were needed, and work with technology services.
Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery
Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders

What You’ll Bring

Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to applyanyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting

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