Service Delivery Manager - Security Cleared

Akkodis; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Service Delivery Manager responsible for delivering services to a major client. The role requires current SC clearance and offers the opportunity to lead service delivery, manage client relationships, and ensure effective team management. Candidates with strong leadership skills and experience in stakeholder management are encouraged to apply.

Qualifications

• Current active SC clearance is required.
• Experience in managing service delivery to clients.

Responsibilities

• Manage services ensuring quality delivery to customers.
• Identify and manage service improvements.
• Support contract management and stakeholder relations.

Skills

Delivery Leadership

Change Delivery Management

Business Management

Contract Management

Relationship Management

People Management

Job description

Overview

Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.

Please note you will require current active SC clearance and be available to work on client site 3 days a week.

Responsibilities

• Delivery Leadership: Manage services to make sure that we deliver what we've promised to our customers and our own organisation. Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues. Prepare and deliver service reports and participate in reviews with customers and colleagues.
• Change Delivery Management: Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services. Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
• Business Management: Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
• Contract Management: Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate.
• Relationship Management: Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
• People Management: Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention.

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.