Service Delivery Manager - RAF Marham

Chartwells Independent; King's Lynn; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery Manager to oversee operations at RAF Marham. This full-time role involves managing catering, cleaning, retail, and hotel services while ensuring high standards of quality and safety. The ideal candidate will possess strong leadership skills, a passion for customer service, and a knack for financial management. Join a company that values its employees and fosters a culture of growth and recognition. If you're ready to take your career to the next level in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in management within the soft FM service industry.
• Strong leadership and customer service skills required.

Responsibilities

• Promoting a safety culture and managing health & safety procedures.
• Managing budgets and ensuring quality service delivery.

Skills

Leadership skills

Customer service

Communication skills

Financial acumen

Organizational skills

Interpersonal skills

Computer skills

Job description

Service Delivery Manager - RAF Marham

• £32,000 per annum
• 35 hours per week
• Monday - Friday
• Managing Catering, Cleaning, Retail and Hotel Services.
• This role is ideal for anyone looking to develop and progress.

We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full-time basis, contracted to 35 hours per week.

As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Our ideal Service Delivery Manager will:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• Ability to display a real passion for food and customer service and be financially and commercially astute
• Good communication skills - both written and verbal
• Good computer skills
• Interpersonal, administrative, and organisational skills
• A 'Can do' attitude

Your key responsibilities will include:

• Promoting a safety culture and ensuring our teams are aware of and operate in accordance with company and client Health & Safety procedures
• Managing labour, equipment & resources budget
• Ensuring the Services operation continually improves
• Ensuring our teams are engaged and managed effectively
• Ensuring the delivery and quality of the Facilities, Catering and Retail operation is in accordance with the client service level agreement and company procedures
• Managing any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!