Service Delivery Manager (Public Sector – Defense / Security Domain) - Singaporean Only | Multi[...]

APBA TG HUMAN RESOURCE PTE. LTD.; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager to oversee multiple enterprise projects. The role requires strong leadership skills, a Bachelor's Degree in IT, and at least 5 years of relevant experience. Responsibilities include managing project teams, ensuring adherence to timelines, and enhancing project delivery efficiency.

Qualifications

• 5+ years in service delivery management or related roles.
• Proven experience managing large-scale service delivery projects.
• Ability to communicate technical information effectively.

Responsibilities

• Oversee successful delivery of multiple enterprise projects.
• Manage project teams and ensure project success.
• Collaborate with cross-functional teams for project execution.

Skills

Leadership

Customer Engagement

Project Management

Communication

Education

Bachelor's Degree in Information Technology

Job description

Location: Ang Mo Kio OR Kallang | Remuneration: Base + Annual Variable Bonus + Allowances
Working Arrangement: 1-Year Contract under TG payroll, convertible to client’s headcount based on performance (Long-term project) | Fully Onsite

Job Responsibilities

• Oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards.

• Manage project teams, providing guidance, coaching, and support to ensure project success.

• Collaborate with cross-functional teams, such as operations, pre-sales and sales to ensure seamless project execution.

• Develop and maintain project plans, tracking progress and resolving any issues or risks that may impact project delivery.

• Contribute to the development and implementation of strategies to improve project delivery efficiency and cost-effectiveness.

• Proactively identify, assess, and mitigate project risks, ensuring appropriate governance and compliance measures are in place.

• Stay abreast of industry trends, regulations, and best practices, applying this knowledge to drive project success.

• Collaborate with client stakeholders to understand their requirements, manage expectations, and ensure high levels of customer satisfaction.

• Identify opportunities for additional services or project expansions, working closely with the sales team to maximize customer satisfaction and business growth.

• Contribute to the development and implementation of strategies to improve project profitability, including cost optimization and revenue enhancement.

• Track project performance against budget and identify areas for improvement.

Qualification & Experience

• Bachelor's Degree in Information Technology or equivalent.

• At least 5 years of experience in service delivery management or related roles, with a focus on delivering multiple projects.

• Proven recent experience in managing large-scale service delivery projects in the public sector industry.

• Able to be CAT2a cleared.

• Strong customer engagement and relationship management skills.

• Excellent leadership and team management abilities.

• Exceptional communication and presentation skills, with the ability to effectively convey complex technical information to both technical and non-technical stakeholders.

• Demonstrated track record of delivering projects on time, within budget, and with high customer satisfaction.

• Ability to thrive in a fast-paced and dynamic environment.

Harineshwari Lakxmi | EA Personnel Reg No: R25139423

APBA TG Human Resource Pte Ltd | EA License: 14C7275