Service Delivery Manager (Previous Relevant Experince is Required)

JR United Kingdom; Bradford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee critical traffic network operations. This role involves managing contracts, ensuring compliance, and leading a team to deliver excellence in service. You will play a vital role in maintaining UK roads, focusing on safety, timeliness, and budget adherence. With a commitment to inclusivity and professional growth, this position offers a chance to make a significant impact in the transport sector. Join a dedicated team and help keep the nation's networks connected and protected.

Benefits

Car Allowance

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in a similar role, preferably in the transport industry.
• Capable of managing a team of field-based engineers.

Responsibilities

• Manage Traffic Signal contracts according to SLAs and contractual terms.
• Own the profit & loss account for the contracts.
• Ensure compliance with statutory and legislative requirements.

Skills

Team Management

Client-Facing Experience

Communication Skills

Financial Awareness

CDM Awareness

IOSH Managing Safely Certification

Job description

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Service Delivery Manager (Previous Relevant Experience is Required), Bradford

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Client:

Telent

Location:

Bradford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Contract Manager Leeds, West Yorkshire, United Kingdom (On-site)

Job Description

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.

You will be working in a part of Telent dedicated to maintaining the UK-wide traffic network. The successful candidate will report to the Regional Manager and will be responsible for service delivery, contract performance, and financial delivery. Our Contract Manager plays a crucial role in managing day-to-day operations and ensuring UK roads are well maintained and functioning efficiently. This is an onsite role based at our depot in Micklefield.

What you’ll do:

• Manage various Traffic Signal contracts according to SLAs and contractual terms
• Own the profit & loss account for the contracts, including presenting financial performance monthly
• Manage daily operations to ensure delivery is safe, timely, and within budget
• Develop and improve processes to exceed expectations for Telent and clients
• Ensure compliance with Telent, statutory, and legislative requirements
• Lead and manage the team to ensure skills development, motivation, and compliance with contract requirements and company values
• Monitor and deliver contractual SLAs

Who you are:

You should have experience in a similar role, preferably within the transport industry working on traffic projects, and be capable of managing a team of field-based engineers.

Key Requirements:

• Experience in team management
• Client-facing experience
• Good communication and IT skills
• Financial awareness/experience
• CDM awareness
• IOSH Managing Safely certification

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop new skills and make an impact. We are growing and rely on our dedicated team to deliver excellence.

We promote an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits with this role:

• Car Allowance
• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

Learn more about Telent:

Click here for Telent Video!

We are committed to creating an inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse communities we serve.

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About UsAbout Telent

Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and technology for the UK’s digital infrastructure. The work we do helps connect communities using innovative technology. Join us to make a real impact and fulfill your potential as part of a team of over 3,000 dedicated professionals.

Brilliance brought together.

We are guided by our values: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.