Service Delivery Manager - Managed Service Provider

Hamilton Barnes Associates Limited; City of Edinburgh; On-site; GBP 65,000; Full time

Job summary

Une société reconnue spécialisée en services gérés recherche un Service Delivery Manager pour rejoindre son équipe en Écosse. Le candidat idéal devra posséder une certification ITIL et avoir au moins 5 ans d'expérience en gestion de services au sein d'un MSP. Des responsabilités clés incluront la gestion des processus de service et la relation client. Des avantages tels qu'une assurance santé et des congés illimités sont offerts.

Benefits

Health insurance

Annual Leave

Pension

Unlimited Holliday

Qualifications

• 5+ years of Service management experience.
• Background in working with MSPs and good technical understanding - LAN, WAN, Cloud etc.

Responsibilities

• Oversee service management processes and client relationships.
• Manage resources and handle financial management.
• Ensure continual service improvement and escalation management.

Skills

ITIL certification

Experience in service management

Supplier management skills

Technical understanding

Job description

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year!

They are currently seeking a permanent Service Delivery Manager to join their team.

If you are interested in this opportunity, we encourage you to apply today!

Responsibilities:

• Oversee service management
• Maintain client relationships
• Escalation Management
• Manage resources
• Continual Service Improvement
• Handle financial management

Required Skills/Experience:

• ITIL certification
• Experience in service management
• Background in working with MSPs
• Supplier management skills
• good technical understanding - LAN, WAN Cloud Etc
• 5+ years of Service management experience

Benefits:

• Health insurance
• Annual Leave
• Pension
• Unlimited Holliday

Salary:

• £65,000 per annum