Service Delivery Manager - Insurance

TN United Kingdom; Brighton; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee insurance operations in Brighton. This role involves enhancing communication between teams, ensuring top-notch service for insurers, and managing performance goals. The ideal candidate will have a strong background in finance or insurance and experience in service delivery management. Join a collaborative environment that promotes professional growth and offers exciting projects. If you're passionate about delivering exceptional service and building relationships, this opportunity is perfect for you.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Flexible working arrangements

Challenging projects

Qualifications

• Experience in service delivery management in a similar role.
• Knowledge of legal principles applicable to insurance.

Responsibilities

• Facilitate communication between insurance teams, brokers, and insurers.
• Serve as the primary contact for insurance-related issues.
• Track and improve team performance goals.

Skills

Communication Skills

Analytical Skills

Team Management

Client Relationship Management

Problem-Solving

Education

Relevant Certifications in Insurance

Background in Finance or Insurance

Tools

Microsoft Office

Excel

Power BI

Sector

A4B

Job description

Service Delivery Manager - Insurance, Brighton

Client:

Location:

Brighton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a067276840f1

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Title: Service Delivery Manager - Insurance

Location: Brighton

About Our Client:

Our client is a leading organisation in their industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.

• Competitive salary with attractive benefits package
• Opportunities for professional development and growth
• Collaborative and inclusive work environment
• Flexible working arrangements
• Exciting and challenging projects

Responsibilities:

• Work with managers to facilitate communication between insurance teams, brokers, and insurers.
• Ensure insurers receive the best possible service.
• Serve as the primary contact for insurance-related issues, strengthening relationships with insurers and coordinating key meetings.
• Track and improve team performance goals, ensuring standards are met.
• Provide regular updates to management regarding goals, projects, and insurer issues.
• Promptly escalate issues to appropriate teams for resolution.
• Manage credit control requests from insurers and oversee settlement responses.
• Assist insurance teams with payment inquiries, performance reviews with insurers, and issue tracking and resolution.
• Support managers in handling escalated issues, identifying training needs, and providing feedback during meetings and reviews.
• Background in finance or insurance.
• Experience in managing a team successfully.
• Working knowledge of industry-standard desktop software, including Microsoft Office, Excel, Power BI, Sector, and A4B.
• Excellent communication skills, both verbal and written.
• Ability to maintain positive business relationships with colleagues, clients, insurers, and third-party providers.
• Strong analytical skills with attention to detail.
• Knowledge of legal and general principles applicable to insurance, especially FSA client money rules.
• Relevant certifications or qualifications in the insurance industry.
• Experience in service delivery management in a similar role.
• Knowledge of industry trends and best practices.

Office Angels is an equal opportunity employer and acts as a recruitment agency for this vacancy.

Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, please check our Blog.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.

Created on 26/04/2025 by TN, United Kingdom