Service Delivery Manager in Neath

Marston Holdings; Neath; On-site; GBP 40,000 - 55,000; Full time

Job summary

Marston Holdings is seeking an experienced Service Delivery Manager to join their Operations Team in Neath. This role focuses on managing complex client portfolios, driving service excellence, and shaping transport technology's future. You'll oversee client relationships, track budgets, and collaborate with internal teams to foster innovation while enjoying competitive benefits including a healthcare cash plan and 25 days holiday.

Benefits

Healthcare Cash Plan

Discounts on retail, travel, wellbeing & more

Life Insurance

25 days holiday + bank holidays

Cycle to Work Scheme

Enhanced maternity & paternity packages

Pension contributions

Qualifications

• Strong project or service delivery background.
• Experience with budgets, invoicing, and client reporting.
• Ability to manage multiple projects and stakeholders.

Responsibilities

• Manage day-to-day service delivery across client contracts.
• Own relationships from implementation through to renewal.
• Track budgets, raise POs, manage invoices, and ensure cost control.

Skills

Project Management

Client Relationship Management

Budget Management

Communication

Organisational Skills

Job description

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation?

We re growing - and we re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

What You'll Be Doing

• Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

What You ll Bring

• Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

What s In It for You?

• Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

About Us

Marston Holdings is the UK s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we re proud to be shaping the future of mobility.

Join Us

If you're ready to deliver excellence and grow with a forward-thinking team apply now.

We re an equal opportunity employer. We value diversity, and we re committed to creating an inclusive environment for all.