Service Delivery Manager (ILS)

STR Group Limited; Weymouth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defence technology firm in Weymouth is seeking an experienced Service Delivery Manager to ensure effective delivery and support of maritime systems. The role involves managing contracts, collaborating with engineering teams, and ensuring compliance. The ideal candidate holds a degree in engineering or logistics and has a strong background in service delivery. Competitive salary, flexible working options, and substantial benefits are offered.

Benefits

Competitive salary + annual bonus

Flexible and hybrid working arrangements

25 days annual leave + Christmas shutdown

Pension with employer contribution

Private healthcare, dental, and critical illness cover

Employee rewards hub with discounts

Qualifications

• Proven experience in service delivery, ILS or through-life support in complex engineering environment.
• Eligible to obtain UK security clearance.

Responsibilities

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Ensure compliance with safety, environmental, and quality standards.

Skills

Leadership

Organizational skills

Stakeholder management

Education

Degree in engineering, logistics, or related field

Job description

Join a global leader in advanced defence technology, delivering mission-critical systems that support naval forces around the world.Our client is seeking an experienced Service Delivery Manager to take a key role within their Integrated Logistics Support (ILS) function, ensuring the smooth delivery and through-life support of complex maritime systems.

This role offers the chance to lead from the front - managing high-value contracts, driving technical excellence, and working closely with engineering teams to ensure mission success.

The Role
As Service Delivery Manager, you will:

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Oversee scoping, resourcing, and definition of ongoing and new work packages.
• Ensure compliance with safety, environmental, and quality standards.
• Collaborate closely with engineering, production, and programme management teams.
• Act as the primary point of contact for delivery performance, ensuring contractual commitments are met.

About You

• Degree or equivalent experience in engineering, logistics, or a related field.
• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment (defence, aerospace, or similar).
• Strong leadership, organisational, and stakeholder management skills.
• Eligible to obtain UK security clearance.

What's on Offer

• Competitive salary + annual bonus.
• Optional 9-day fortnight or early finish Fridays.
• Flexible and hybrid working arrangements.
• 25 days annual leave + Christmas shutdown (with option to buy/sell).
• Time off in Lieu (TOIL) - up to 1 day per month.
• Pension - from 5% employer contribution (employee options up to 70%).
• Life cover at 4x salary.
• Private healthcare, dental, and critical illness cover (optional).
• Employee rewards hub - discounts at 200+ retailers.
• Relocation support available for the right candidate.

Why Join?
You'll be working at the cutting edge of naval technology, in a role that truly impacts the operational readiness of allied defence forces.The company offers a supportive, flexible working culture with a strong emphasis on collaboration, innovation, and professional growth.

Application Notes
Due to the nature of this work, applicants must be eligible for UK security clearance.