Service Delivery Manager (ILS)

Insignis; Weymouth; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global leader in advanced defence technology is seeking an experienced Service Delivery Manager to oversee the delivery of complex maritime systems. You will manage contracts, ensure compliance with standards, and collaborate with engineering teams. The role offers flexible working arrangements, a competitive salary, and opportunities for professional growth.

Benefits

Competitive salary + annual bonus

Flexible and hybrid working arrangements

25 days annual leave + Christmas shutdown

Pension with employer contribution

Private healthcare and dental cover

Qualifications

• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment.
• Eligible to obtain UK security clearance.

Responsibilities

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Act as the primary point of contact for delivery performance.

Skills

Leadership

Stakeholder management

Organisational skills

Education

Degree or equivalent experience in engineering, logistics, or related field

Job description

Join a global leader in advanced defence technology, delivering mission-critical systems that support naval forces around the world. Our client is seeking an experienced Service Delivery Manager to take a key role within their Integrated Logistics Support (ILS) function, ensuring the smooth delivery and through-life support of complex maritime systems.

This role offers the chance to lead from the front - managing high-value contracts, driving technical excellence, and working closely with engineering teams to ensure mission success.

The Role
As Service Delivery Manager, you will:

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Oversee scoping, resourcing, and definition of ongoing and new work packages.
• Ensure compliance with safety, environmental, and quality standards.
• Collaborate closely with engineering, production, and programme management teams.
• Act as the primary point of contact for delivery performance, ensuring contractual commitments are met.

About You

• Degree or equivalent experience in engineering, logistics, or a related field.
• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment (defence, aerospace, or similar).
• Strong leadership, organisational, and stakeholder management skills.
• Eligible to obtain UK security clearance.

What's on Offer

• Competitive salary + annual bonus.
• Optional 9-day fortnight or early finish Fridays.
• Flexible and hybrid working arrangements.
• 25 days annual leave + Christmas shutdown (with option to buy/sell).
• Time off in Lieu (TOIL) - up to 1 day per month.
• Pension - from 5% employer contribution (employee options up to 70%).
• Life cover at 4x salary.
• Private healthcare, dental, and critical illness cover (optional).
• Employee rewards hub - discounts at 200+ retailers.
• Relocation support available for the right candidate.

Why Join?
You'll be working at the cutting edge of naval technology, in a role that truly impacts the operational readiness of allied defence forces. The company offers a supportive, flexible working culture with a strong emphasis on collaboration, innovation, and professional growth.

Application Notes
Due to the nature of this work, applicants must be eligible for UK security clearance.