Service Delivery Manager (ILS)

STR Group; Weymouth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in advanced defence technology is seeking a Service Delivery Manager to oversee the delivery of complex maritime systems. This role involves managing high-value contracts and collaborating with engineering teams to ensure mission success. Ideal candidates will have a degree in engineering, logistics, or a related field, and experience in service delivery in complex environments. The position offers competitive salary, flexible working arrangements, and various employee benefits.

Benefits

Competitive salary + annual bonus

25 days annual leave + Christmas shutdown

Flexible and hybrid working arrangements

Relocation support available

Qualifications

• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment.
• Eligible to obtain UK security clearance.

Responsibilities

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Ensure compliance with safety, environmental, and quality standards.

Skills

Leadership

Stakeholder management

Organizational skills

Education

Degree in engineering, logistics, or a related field

Job description

Join a global leader in advanced defence technology, delivering mission-critical systems that support naval forces around the world. Our client is seeking an experienced Service Delivery Manager to take a key role within their Integrated Logistics Support (ILS) function, ensuring the smooth delivery and through-life support of complex maritime systems.

This role offers the chance to lead from the front - managing high-value contracts, driving technical excellence, and working closely with engineering teams to ensure mission success.

The Role
As Service Delivery Manager, you will:

* Lead the delivery of a complex SONAR system support programme.
* Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
* Oversee scoping, resourcing, and definition of ongoing and new work packages.
* Ensure compliance with safety, environmental, and quality standards.
* Collaborate closely with engineering, production, and programme management teams.
* Act as the primary point of contact for delivery performance, ensuring contractual commitments are met.

About You

* Degree or equivalent experience in engineering, logistics, or a related field.
* Proven experience in service delivery, ILS, or through-life support in a complex engineering environment (defence, aerospace, or similar).
* Strong leadership, organisational, and stakeholder management skills.
* Eligible to obtain UK security clearance.

What's on Offer

* Competitive salary + annual bonus.
* Optional 9-day fortnight or early finish Fridays.
* Flexible and hybrid working arrangements.
* 25 days annual leave + Christmas shutdown (with option to buy/sell).
* Time off in Lieu (TOIL) - up to 1 day per month.
* Pension - from 5% employer contribution (employee options up to 70%).
* Life cover at 4x salary.
* Private healthcare, dental, and critical illness cover (optional).
* Employee rewards hub - discounts at 200+ retailers.
* Relocation support available for the right candidate.

Why Join?
You'll be working at the cutting edge of naval technology, in a role that truly impacts the operational readiness of allied defence forces. The company offers a supportive, flexible working culture with a strong emphasis on collaboration, innovation, and professional growth.

Application Notes
Due to the nature of this work, applicants must be eligible for UK security clearance.