Service Delivery Manager (Gov Project Experience Required) - Singaporeans Only

APBA TG HUMAN RESOURCE PTE. LTD.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager to oversee multiple enterprise projects in Glasgow. The role requires a dynamic leader with proven experience in managing large-scale public sector projects, ensuring adherence to timelines and budgets while maintaining high customer satisfaction. The ideal candidate will possess strong leadership skills and the capacity to engage with both technical and non-technical stakeholders.

Qualifications

• At least 5 years of experience in service delivery management or related roles.
• Proven experience managing large-scale projects in the public sector.
• Exceptional communication and presentation skills.

Responsibilities

• Oversee the successful delivery of multiple enterprise projects.
• Manage project teams and ensure project success.
• Collaborate with cross-functional teams for seamless execution.

Skills

Customer engagement

Leadership

Team management

Communication

Risk management

Job description

Job Responsibilities

• Oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards.
• Manage project teams, providing guidance, coaching, and support to ensure project success.
• Collaborate with cross-functional teams, such as operations, pre-sales and sales to ensure seamless project execution.
• Develop and maintain project plans, tracking progress and resolving any issues or risks that may impact project delivery.
• Contribute to the development and implementation of strategies to improve project delivery efficiency and cost-effectiveness.
• Proactively identify, assess, and mitigate project risks, ensuring appropriate governance and compliance measures are in place.
• Stay abreast of industry trends, regulations, and best practices, applying this knowledge to drive project success.
• Collaborate with client stakeholders to understand their requirements, manage expectations, and ensure high levels of customer satisfaction.
• Identify opportunities for additional services or project expansions, working closely with the sales team to maximize customer satisfaction and business growth.
• Contribute to the development and implementation of strategies to improve project profitability, including cost optimization and revenue enhancement.
• Track project performance against budget and identify areas for improvement.

Qualification & Experience

• At least 5 years of experience in service delivery management or related roles, with a focus on delivering multiple projects.
• Proven experience managing large-scale projects in the public sector.
• Strong customer engagement and relationship management skills.
• Excellent leadership and team management abilities.
• Exceptional communication and presentation skills, with the ability to effectively convey complex technical information to both technical and non-technical stakeholders.
• Demonstrated track record of delivering projects on time, within budget, and with high customer satisfaction.
• Ability to thrive in a fast-paced and dynamic environment.

Note: Due to specific project requirements, only applicants who are Singaporean citizens will be considered for this position.

Candidates who are interested Interested can apply above. Alternatively, please send your CVs to [e-mail] / [e-mail]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275