Service Delivery Manager (Days)

Veolia; City of Westminster; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery Manager to lead operations and enhance service quality. This role involves optimising resource allocation, ensuring compliance with standards, and fostering relationships with clients and community members. Join a forward-thinking company committed to ecological transformation and community support, where your contributions will make a meaningful impact. Enjoy a supportive work environment with comprehensive benefits, including annual leave and ongoing training opportunities. Apply today to help shape a sustainable future!

Benefits

25 days of annual leave

Company pension scheme

Discounts on groceries and retailers

Health support resources

Paid volunteer day

Ongoing training and development

Qualifications

• Experience in developing and mentoring teams.
• Stakeholder relationship management skills with clients and community.

Responsibilities

• Organise resources to optimise service delivery.
• Monitor operational performance and address complaints.
• Develop strong relationships with clients and residents.

Skills

Team Development

Stakeholder Relationship Management

Waste Management

Job description

Ready to find the right role for you?

Service Delivery Manager (Days)

Salary: £40,000, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week, Monday - Friday

Location: Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Resources to support your physical, mental, and financial health
• One paid day each year to volunteer and support your community
• Ongoing training and development opportunities

What you'll be doing:

• Organise resources (people, vehicles, equipment) to optimise service delivery and prioritise the well-being of our people and communities.
• Ensure training and competency checks are in place for all roles.
• Monitor operational performance, address complaints, and solve operational challenges.
• Deliver a first-time collection culture and meet all contractual KPIs.
• Lead our team and assets to deliver/exceed service expectations.
• Develop strong relationships with client officers and residents based on trust and service quality.
• Ensure operations comply with Veolia standards and improvement plans.
• Investigate safety incidents, underperformance, and disciplinary issues.

What we're looking for:

• Experience in developing and mentoring teams
• Waste management experience (desirable)
• Stakeholder relationship management skills, including with clients, contractors, and community members
• IOSH Managing Safely certification (desirable)

What's next?

Apply today to help us make a difference for future generations.

We are proud to be listed in The Sunday Times Best Places to Work 2024, as a Top 10 Very Big Organisation for two consecutive years! This recognition reflects our commitment to our people and fostering an inclusive environment where everyone can thrive.

We support you throughout the application process and provide reasonable adjustments as needed. Please let us know if you require accommodations during your application or interview.

We are committed to diversity and inclusion, ensuring equal treatment for all applicants and staff regardless of sex, gender, sexual orientation, marital status, pregnancy, gender reassignment, race, nationality, ethnicity, religion, disability, or age.

We encourage all qualified candidates to apply. Successful applicants may be subject to standard contractual terms, which could differ from their current contracts. If you have questions, please contact your line manager or HR.

Job Posting End Date: 25-05-2025