Service Delivery Manager - Cyber Security

JR United Kingdom; Stevenage; Remote; GBP 50,000; Full time

Job summary

A leading cybersecurity consultancy seeks a Cyber Security Service Delivery Manager to enhance client engagement and deliver top-tier security solutions. The role, based in South West England but allowing for remote work, involves overseeing client operations, improving security practices, and driving service value through a collaborative approach. Candidates should have a strong background in cybersecurity operations and demonstrate excellent interpersonal skills.

Qualifications

• Understanding of SOC environments and current cybersecurity trends.
• Experience with Microsoft security technologies in Azure.
• Familiarity with frameworks like MITRE ATT&CK and ISO 27001.

Responsibilities

• Manage client engagement and service communications.
• Investigate security events and resolve client concerns.
• Assist in client onboarding and maintain operational documentation.

Skills

Interpersonal skills

Client relationship management

Cybersecurity operations

Threat detection and response

Service improvement

Education

Microsoft Security certifications or equivalent experience

Tools

SIEM tools

SOAR tools

Microsoft Sentinel

Defender XDR

Job description

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Service Delivery Manager - Cyber Security, Stevenage

Client: Peaple Talent

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent has partnered with a reputable consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.

The client is located in South West England but is hiring remotely due to the client-facing nature of the role.

If you are passionate about cybersecurity and excel at building client relationships, this role is suitable for you.

The role involves guiding clients towards better security practices, maximizing service value, and clarifying complex challenges.

We seek a candidate with a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset, eager to contribute to evolving technical solutions and service delivery.

Key Responsibilities:

• Manage daily operational engagement with clients, maintaining regular communication and service updates.
• Assist the sales team in client retention, supporting renewal processes for CSOC contracts.
• Investigate security events, generate incident reports, resolve client concerns, and implement corrective actions to mitigate risks.
• Create and maintain internal technical documentation to improve operational workflows.
• Support service teams by troubleshooting operational issues.
• Facilitate onboarding of new clients, understanding their operations and risk landscapes, and providing support during initial service adoption.
• Represent the voice of the customer, ensuring their expectations are met.
• Contribute to customer reports, analyzing service performance, threat detection trends, and other metrics like SLAs and vulnerabilities.
• Collaborate with engineering to identify and implement service improvements.
• Offer expert guidance to clients on optimizing their use of services.

Key Experience Required:

• Understanding of Security Operations Centre (SOC) environments, SIEM and SOAR tools for threat detection and response.
• Microsoft Security certifications or equivalent experience demonstrating technical expertise.
• Interest in current cybersecurity trends, emerging threats, attacker techniques, and vulnerabilities.
• Knowledge of frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
• Experience with Microsoft security technologies, especially in Azure, and familiarity with tools like Microsoft Sentinel and Defender XDR.

If interested, please apply directly on LinkedIn with an updated CV.