Service Delivery Manager - Cyber Security

JR United Kingdom; Newport; Remote; GBP 50,000; Full time

Job summary

A consultancy in the UK is seeking a Cyber Security Service Delivery Manager for a permanent, remote role. The successful candidate will manage client relationships, optimize security practices, and facilitate onboarding, contributing significantly to the organization's cybersecurity strategy. Candidates should have experience with SOC, security certifications, and a passion for improving service delivery.

Qualifications

• Experience with Security Operations Centres (SOC), SIEM, and SOAR tools.
• Background in cybersecurity operations and client interactions.
• Knowledge of compliance standards like ISO 27001.

Responsibilities

• Manage daily engagement with clients and maintain communication.
• Assist sales in client retention and handle contract renewals.
• Investigate security incidents and resolve client issues.

Skills

Cybersecurity operations

Client relationships

Operational troubleshooting

Service delivery

Education

Microsoft Security certifications

Tools

Microsoft Sentinel

Defender XDR

SIEM tools

SOAR tools

Job description

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Service Delivery Manager - Cyber Security, Newport

Client: Peaple Talent

Location: Newport, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 27.06.2025

Expiry Date: 11.08.2025

Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent has partnered with a reputable consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time, permanent basis.

The client is based in the South West of England but is hiring remotely due to the client-facing nature of this role.

If you are passionate about cybersecurity and excel at building client relationships, this role could be ideal for you.

The client seeks a Technical Service Delivery Manager to guide clients towards better security practices, maximize service value, and clarify complex challenges.

They are looking for someone with a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset—someone eager to contribute to evolving technical solutions and service delivery.

Key Responsibilities:

• Manage daily operational engagement with clients, maintaining ongoing communication and providing regular updates.
• Assist the sales team in client retention by supporting CSOC contract renewals.
• Investigate potential security incidents, generate reports, and resolve client issues to reduce risk.
• Create and maintain internal technical documentation to improve workflows.
• Support operational troubleshooting and issue resolution.
• Facilitate onboarding of new clients, understanding their operations and risks, and supporting early service adoption.
• Represent the voice of the customer, ensuring their expectations are met.
• Contribute to customer reports, including performance analysis, threat trends, and SLA metrics.
• Work with engineering to identify and implement service improvements.
• Provide expert guidance to optimize client service usage.

Key Experience Required:

• Experience with Security Operations Centres (SOC), SIEM, and SOAR tools for threat detection and response.
• Microsoft Security certifications or equivalent experience demonstrating technical expertise.
• Interest in current cybersecurity trends, threats, and vulnerabilities.
• Knowledge of frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
• Hands-on experience with Microsoft security tools, especially in Azure, including Microsoft Sentinel and Defender XDR.

If interested, please apply directly on LinkedIn with an updated CV.