Service Delivery Manager (6 Month FTC)

The Crown Estate; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company as a Service Delivery Manager where you will oversee high-quality digital services, manage supplier relationships, and lead a customer-centric team. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth in a dynamic environment focused on innovation and continuous improvement.

Benefits

Flexible working

Private healthcare

28 days holiday with option to buy more

Performance-related bonus

Qualifications

• Proven experience in service delivery and supplier management.
• Deep understanding of Service Management frameworks.
• Excellent interpersonal and leadership skills.

Responsibilities

• Ensuring seamless service delivery and system support.
• Managing third-party suppliers.
• Driving service insight and reporting.

Skills

Analytical skills

Problem-solving

Customer focus

Leadership

Job description

Advert Closes: Monday 23rd June

Are you passionate about delivering exceptional digital services and leading high-performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do?

We’re looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make a real impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function.

What You’ll Be Doing:

• Ensuring seamless service delivery and system support aligned with SLAs.
• Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments.
• Leading a customer-centric team focused on service availability, performance, and cost-efficiency.
• Driving service insight and reporting to inform strategic decisions.
• Championing continuous improvement and innovation across service operations.
• Acting as a voice of the customer—gathering feedback and turning it into action.

What You’ll Bring:

• Proven experience in service delivery and supplier management.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• A deep understanding of Service Management frameworks and principles.
• Experience in managing service assets, including hardware, software, and licenses.
• A passion for improving services through automation, innovation, and collaboration.
• Excellent interpersonal and leadership skills with the ability to inspire and develop teams.

Why Join Us?

• Be part of a forward-thinking digital team that values innovation and agility.
• Work in a collaborative environment where your ideas and contributions truly matter.
• Enjoy opportunities for professional growth, training, and career progression.
• Help shape the future of digital service delivery in a customer-first organisation.

Ready to lead the way in digital service excellence?
Apply now and be part of something bigger.

Our Offering / benefits:

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on [e-mail]