Service Delivery Manager - 3 Month FTC

SF Partners; Birmingham; On-site; GBP 40,000 - 45,000; Part time

Benefits offered by this job

Car allowance

Job summary

SF Partners is seeking a Service Delivery Manager for a Birmingham-based technology business on an initial three-month fixed term contract. The role is on-site three days per week, with a focus on owning customer relationships and guiding day-to-day service delivery.

You will lead service reviews, monitor SLAs and KPIs, and drive improvements with delivery teams. The position offers pro rata salary and a car allowance, with potential extension or transition to permanent employment.

Qualifications

• Experience as a Service Delivery Manager within IT, technology or Managed Services.
• Strong customer and senior stakeholder management skills.
• Practical knowledge of ITIL and service governance.
• Experience managing SLAs, KPIs, incidents and service improvements.
• The confidence to handle difficult conversations and hold delivery teams accountable.
• Commercial awareness and an understanding of cost to serve.

Responsibilities

• Managing customer relationships across a portfolio of services.
• Leading service reviews and governance meetings.
• Monitoring SLAs, KPIs and overall service performance.
• Owning incidents, problems, risks and escalations.
• Using service data to identify issues and drive improvements.
• Acting as the customer's voice across internal delivery teams.
• Supporting conversations around service changes, renewals and growth.
• Ensuring services meet contractual and ITIL expectations.

Skills

Service Delivery Management

Stakeholder management

ITIL

SLA/KPI management

Incident management

Governance

Commercial awareness

Job description

Service Delivery Manager - 3 Month FTC

Birmingham, three days per week on site

£40,000- £45,000 pro rata + £5,000 car allowance

We're recruiting a Service Delivery Manager for a Birmingham based technology business on an initial three month fixed term contract.

The business requires someone who can quickly take ownership of customer relationships and day to day service delivery. You'll manage a portfolio of customers, lead service reviews and ensure issues, risks and improvement actions are properly managed through to resolution.

The initial contract is for three months, with the possibility of being extended to six months and potentially developing into a full time permanent position.

Key responsibilities:

• Managing customer relationships across a portfolio of services
• Leading service reviews and governance meetings
• Monitoring SLAs, KPIs and overall service performance
• Owning incidents, problems, risks and escalations
• Using service data to identify issues and drive improvements
• Acting as the customer's voice across internal delivery teams
• Supporting conversations around service changes, renewals and growth
• Ensuring services meet contractual and ITIL expectations

We're looking for someone with:

• Experience as a Service Delivery Manager within IT, technology or Managed Services
• Strong customer and senior stakeholder management skills
• Practical knowledge of ITIL and service governance
• Experience managing SLAs, KPIs, incidents and service improvements
• The confidence to handle difficult conversations and hold delivery teams accountable
• Commercial awareness and an understanding of cost to serve

This is a hands on Service Delivery role requiring three days per week on site in Birmingham.