On-Site Service Delivery Manager — Birmingham (3-Month FTC)

SF Partners; Birmingham; On-site; GBP 40,000 - 45,000; Part time

Benefits offered by this job

Car allowance

Job summary

SF Partners is seeking a Service Delivery Manager for a Birmingham-based technology business on an initial three-month fixed term contract. The role is on-site three days per week, with a focus on owning customer relationships and guiding day-to-day service delivery.

You will lead service reviews, monitor SLAs and KPIs, and drive improvements with delivery teams. The position offers pro rata salary and a car allowance, with potential extension or transition to permanent employment.

Qualifications

• Experience as a Service Delivery Manager within IT, technology or Managed Services.
• Strong customer and senior stakeholder management skills.
• Practical knowledge of ITIL and service governance.
• Experience managing SLAs, KPIs, incidents and service improvements.
• The confidence to handle difficult conversations and hold delivery teams accountable.
• Commercial awareness and an understanding of cost to serve.

Responsibilities

• Managing customer relationships across a portfolio of services.
• Leading service reviews and governance meetings.
• Monitoring SLAs, KPIs and overall service performance.
• Owning incidents, problems, risks and escalations.
• Using service data to identify issues and drive improvements.
• Acting as the customer's voice across internal delivery teams.
• Supporting conversations around service changes, renewals and growth.
• Ensuring services meet contractual and ITIL expectations.

Skills

Service Delivery Management

Stakeholder management

ITIL

SLA/KPI management

Incident management

Governance

Commercial awareness

Job description

SF Partners is seeking a Service Delivery Manager for a Birmingham-based technology business on an initial three-month fixed term contract. The role is on-site three days per week, with a focus on owning customer relationships and guiding day-to-day service delivery.

You will lead service reviews, monitor SLAs and KPIs, and drive improvements with delivery teams. The position offers pro rata salary and a car allowance, with potential extension or transition to permanent employment.