Service Delivery Manager

Alchemy Global Talent Solutions Ltd.; Wolverhampton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading services firm based in Wolverhampton is seeking a Service Delivery Manager to oversee operations and enhance customer satisfaction. This role requires proven experience in service delivery and a coaching-led leadership style. The ideal candidate will manage cross-functional teams, ensure compliance with standards, and drive process improvements to increase efficiency. Competitive compensation and opportunities for growth are offered.

Qualifications

• Proven experience in service delivery, operations, or facilities management.
• Ability to manage and motivate cross-functional teams.
• Understanding of compliance and audits.

Responsibilities

• Oversee end-to-end service delivery and ensure customer satisfaction.
• Manage teams across multiple locations.
• Implement compliance with SOPs and service protocols.

Skills

Experience in service delivery

Team management

Customer relationship management

Process improvement

Health & safety compliance

Job description

Service DeliveryManager - Wolverhampton

Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or relocation services, this is your chance to make a lasting impact.

What You’ll Be Doing:

• Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction.
• Managing teams across multiple locations to deliver on service level agreements and performance targets.
• Building and nurturing relationships with both internal departments and external stakeholders.
• Implementing and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols.
• Identifying and implementing process improvements to boost efficiency and revenue.
• Creating bespoke solutions tailored to customer requirements.
• Owning site-level P&L and contributing to strategic financial planning.
• Ensuring the safety, security, and ongoing maintenance of all facilities and equipment.
• Driving health & safety compliance, including audits, training, and wellbeing initiatives.
• Leading and developing site teams through goal-setting, coaching, and performance reviews.
• Preparing accurate reports on KPIs, budgets, and incidents for senior leadership.
• Ensuring full compliance with ESG principles, quality audits, and operational governance.

What We’re Looking For:

• Proven experience in service delivery, operations, or facilities management within the relocation, records management, or similar sectors.
• A coaching-led leadership style with the ability to manage, develop, and motivate cross-functional teams.
• Solid understanding of compliance, audits, and H&S legislation; IOSH training is desirable.
• Excellent communication and organisational skills, with strong data-driven decision-making abilities.
• Familiarity with operational and people management systems.
• Commercial awareness and a proactive mindset for driving change and continuous improvement.

Interested? Reach out to Alchemy Global Talent Solutions today.