Service Delivery Manager

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading company seeks a skilled Service Delivery Manager to join their Intelligent Customer function within IT Services. This role involves managing vendor performance and ensuring IT services meet agreed standards. Candidates should have a degree in IT or a related field and relevant industry certifications. A proactive approach to improving service delivery and strong communication skills are essential in this dynamic environment.

Qualifications

• Degree in IT, Computer Science, Business Administration or related field.
• Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT.
• Strong knowledge of SLAs, IT asset lifecycle, and budgeting processes.

Responsibilities

• Monitor and manage delivery of IT services against agreed service levels.
• Control the full lifecycle of IT assets—from acquisition to disposal.
• Drive supplier performance and ensure alignment with strategic sourcing goals.

Skills

Service Level Management

Asset Management

Financial Management

Supplier Management

Information Security

Problem Management

Education

Degree in IT, Computer Science, Business Administration or related field

Tools

ITIL

PMP

PRINCE2

ISO/IEC 20000

COBIT

Job description

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? Service Delivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST)

? UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH)

I’m currently supporting a market-leading client in the search for a highly capable Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment.

In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and the technology function continues to operate securely, efficiently, and in alignment with best practices.

? Key Responsibilities

• Monitor and manage delivery of IT services against agreed service levels.
• Control the full lifecycle of IT assets—from acquisition to disposal.
• Support financial planning and analysis across IT services.
• Drive supplier performance and ensure alignment with strategic sourcing goals.
• Manage formal contracts and performance metrics, identifying improvement opportunities.
• Apply and maintain security controls and perform risk assessments.
• Investigate and address IT issues, supporting preventative and remedial actions.

? Core Competencies & Focus Areas

• Service Level Management (SFIA Level 4) – Track and improve service quality and delivery.
• Asset Management – Maintain full visibility and control of IT assets.
• Financial Management – Support budgeting, compliance, and cost control.
• Supplier & Contract Management – Evaluate and enhance vendor performance.
• Information Security – Apply appropriate controls and assess risks.
• Problem Management – Investigate recurring issues and identify long-term solutions.

? What You’ll Bring

• Degree in IT, Computer Science, Business Administration or related field.
• Industry certifications such as ITIL, PMP/PRINCE2, ISO/IEC 20000, COBIT, or relevant Information Security accreditations.
• Strong knowledge of SLAs, IT asset lifecycle, supplier performance, and budgeting processes.
• Hands-on experience managing contracts, compliance, and security risks.

? Ideal Candidate Traits

• Analytical mindset with a proactive approach to service improvement.
• Comfortable managing external vendors and internal stakeholders alike.
• Knowledgeable in security frameworks and ITIL-based service environments.
• Excellent communication skills, with the ability to translate technical details for non-technical audiences.

This is a key role in a fast-evolving IT environment, where your input will directly influence operational efficiency, supplier performance, and the delivery of business-critical services.

If this sounds like the next step in your career or you want more information regarding the company and role, please click apply!