Service Delivery Manager

JR United Kingdom; Warrington; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company is hiring a Service Delivery Manager to oversee IT operations and enhance service quality. The role involves collaboration with stakeholders, vendor management, and ensuring compliance with industry standards. Candidates should have a strong background in IT service delivery and excellent communication skills.

Qualifications

• 3+ years experience in IT service delivery
• Experience in cloud environments & compliance frameworks

Responsibilities

• Oversee internal IT systems and service performance
• Manage outsourced vendors and contracts
• Lead SLAs, KPIs, and incident/change processes
• Ensure compliance (ISO 27001, SOC 2)
• Own budgeting, procurement, and innovation initiatives

Skills

Vendor management

ITIL knowledge

Excellent communication

Problem solving

Job description

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Service Delivery Manager, Warrington, Cheshire

Client: Accelero

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Service Delivery Manager | Up to £50k | Hybrid (Northwich)

We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth.

What you'll be doing:

• Oversee internal IT systems and service performance
• Manage outsourced vendors and contracts
• Lead SLAs, KPIs, and incident/change processes
• Ensure compliance (ISO 27001, SOC 2)
• Own budgeting, procurement, and innovation initiatives
• Collaborate with senior stakeholders and executive team

What we're looking for:

• 3+ years in IT service delivery
• Strong vendor management & ITIL knowledge
• Experience in cloud environments & compliance frameworks
• Excellent communicator and problem solver