Service Delivery Manager

SMT GB; Stirling; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in service delivery management is looking for a motivated Service Delivery Manager to oversee operations and ensure high-quality service for clients. The role involves managing relationships with key customers, leading internal teams, and driving improvements in service performance. The candidate should possess strong leadership skills, experience in service delivery, and a related degree. A range of competitive benefits is available alongside a competitive salary package.

Benefits

5% Employer Pension contribution

Salary Sacrifice Car Scheme with company contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Financial/Physical/Mental Health Counselling and Coaching sessions

Free Will writing service

EAP, which includes 24/7 Doctor access

Healthshield – Cashplan for all employees

Family Friendly policies

Company events

Qualifications

• Proven experience in service delivery management or a related field.
• Strong leadership and management skills.
• Ability to build and maintain strong customer relationships.

Responsibilities

• Manage the end-to-end delivery of services to customers.
• Collaborate with internal teams to ensure effective resource allocation.
• Monitor and report on service delivery performance metrics.

Skills

Leadership

Communication

Problem-Solving

Interpersonal Skills

Data Analysis

Education

Relevant bachelor's degree or equivalent experience

Job description

About The Role

SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services are delivered efficiently and meet the customer's expectations.

What you will be doing:

• Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery
• Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands
• Develop and maintain strong relationships with key customers, acting as the main point of contact
• Identify areas for service improvement and work towards implementing appropriate solutions
• Monitor and report on service delivery performance metrics and KPIs
• Ensure compliance with relevant service delivery standards and processes
• Manage escalations and resolve any issues or conflicts that may arise
• Stay up-to-date with industry trends and best practices in service delivery management

Knowledge, Skills, And Experience

• Proven experience in service delivery management or a related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong customer relationships
• Experience in managing multiple stakeholders and prioritizing deliverables
• Knowledge of service delivery methodologies and best practices
• Ability to analyze data and generate insights for service improvement
• Strong problem-solving and decision-making abilities
• Relevant bachelor's degree or equivalent experience

Desirable

• Relevant certifications in service delivery management
• Experience in the construction or heavy equipment industry

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• Salary Sacrifice Car Scheme with company contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield – Cashplan for all employees
• Family Friendly policies
• Company events