Service Delivery Manager

Adria Solutions Ltd.; Salford; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading tech-driven organization seeks a Service Delivery Manager for their Digital Workspace team. This pivotal role involves overseeing IT service delivery, collaborating with various stakeholders, and ensuring effective service performance. The ideal candidate will have a robust background in IT service management, particularly with Azure technologies, and be focused on fostering a high-performing team.

Benefits

Annual bonus scheme

25 days holiday + bank holidays + your birthday off

Private healthcare

Career development and training

Qualifications

• Strong background in IT service delivery management in a fast-paced environment.
• Hands-on experience with Azure services and automation tools like PowerShell.
• Solid understanding of cloud platforms and operational processes.

Responsibilities

• Lead IT service delivery across Digital Workspace.
• Manage incidents, problems, and ensure service stability.
• Drive continuous improvement and automation.

Skills

IT service delivery management

Azure services

DevOps practices

Service improvements

Change management

Education

ITIL Foundation Certification

Microsoft Certified: Azure Fundamentals

Tools

PowerShell

Azure Automation

Job description

Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

Responsibilities

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
• Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive.
• Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

Experience & Knowledge:

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

Desirable Certifications:

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

Benefits:

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

Interested? Please Click Apply Now!

Service Delivery Manager – Digital Workspace