Service Delivery Manager

Guidant Global; Peterborough; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading staffing solutions provider is seeking a Service Delivery Manager to oversee service quality and stakeholder engagement. In this role, you will monitor service performance and manage supplier relationships, ensuring high standards are maintained. The ideal candidate has experience with ITSM tools and a proactive approach to problem-solving. This position offers growth opportunities in a diverse environment, based in Broughton, Chester.

Benefits

Inclusive Culture

Growth Opportunities

Qualifications

• Experience using ServiceNow or similar ITSM tools.
• Strong understanding of customer and client needs.
• Proven ability to liaise with stakeholders and work with vendors.

Responsibilities

• Monitor and report on service quality using ServiceNow dashboards.
• Act as the main point of contact for business escalations.
• Oversee relationships with service providers.

Skills

ServiceNow or similar ITSM tools

Understanding of customer and client needs

Stakeholder liaison

Autonomous problem-solving

Experience in aviation or similar industry

Tools

ServiceNow

Job description

Overview

Service Delivery Manager – Location: Broughton, Chester (on-site). Contract: 6 months (with potential for extension). Hours: 35 hours per week (4.5 days, flexible between 7am-7pm). Pay: £30.64 per hour (PAYE) / £41.00 per hour (Umbrella). Security Clearance: BPSS+ (arranged by Airbus). IR35: Inside.

What You'll Be Doing

• Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained.
• Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales.
• Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries.
• Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience.
• Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites.
• Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes.

What We're Looking For

• Experience using ServiceNow or similar ITSM tools.
• Strong understanding of customer and client needs.
• Proven ability to liaise with stakeholders and work with vendors.
• An autonomous, proactive approach to problem-solving.
• Experience in aviation or a similar industry is desirable, but not essential.
• Previous Airbus experience is a plus, but not required.

Why Join Us?

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
• Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team.

Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global