Service Delivery Manager

Amtis Professional Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 50,000; Full time

Job description

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week.
South Birmingham

We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM).

Primarily you will be:

1. Managing outsourced Application providers, Network, Telephony and Desktop Services providers
2. Managing internal business Incident, Problem, Change requests
3. Owning and coordinating response to P1's
4. Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team

Key Responsibilities:

1. Ensuring compliance with agreed SLAs and KPIs.
2. Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met.
3. Handle supplier management, ensuring that external vendors deliver quality services.
4. Utilize ServiceNow for incident, problem, and change management processes.
5. Continuously improve service delivery processes and identify areas for optimization.

Skills and Qualifications:

1. Proven experience in ITIL / ITSM.
2. Strong stakeholder management skills.
3. Experience in supplier management.
4. Proficiency in using ServiceNow.
5. Excellent communication and problem-solving skills.

This role offers a challenging and dynamic environment for a proactive and experienced Service Delivery Manager.

Please apply in the first instance if you feel this is a very close match.