Service Delivery Manager

Adria Solutions; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing tech-driven organisation in the UK is seeking a Service Delivery Manager to ensure efficient IT services across end-user environments and enterprise platforms. The role involves managing escalated incidents, driving continuous improvement, and leading a high-performing team. Candidates should have a strong background in IT service delivery management and hands-on experience with Azure services. The position offers career development opportunities and a supportive work environment.

Benefits

25 days holiday + bank holidays + your birthday off

Career development, training, and upskilling

Qualifications

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools.
• Proven ability to manage SLAs, drive service improvements, and collaborate across teams.

Responsibilities

• Lead day-to-day IT service delivery across the Digital Workspace function.
• Manage escalated incidents and ensure services remain stable.
• Drive continuous improvement and automation across services.

Skills

IT service delivery management

Azure services

Automation tools

DevOps practices

Collaboration

ITIL processes

Education

ITIL Foundation Certification

Tools

PowerShell

Azure Automation

Job description

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Service Delivery Manager – Digital Workspace

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

Responsibilities

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
• Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive.
• Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

Experience & Knowledge:

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

Desirable Certifications:

• ITIL Foundation Certification
• Experience with Agile methodologies
• 25 days holiday + bank holidays + your birthday off
• Career development, training, and upskilling