Service Delivery Manager

Unika; Maidstone; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Service Delivery Manager to lead teams in providing high-quality service and installations. This hybrid role allows for flexibility between office, site, and home work. Candidates should have strong leadership skills and solid knowledge of gas legislation. The role includes managing operations and ensuring effective service delivery. Join a diverse team that values personal development and community impact.

Benefits

Competitive salary with vehicle allowance

25 days annual leave plus bank holidays

24/7 GP access

Ongoing professional development

Qualifications

• Experience in managing engineers and liaising with clients is highly desirable.
• Contract supervision experience, preferably within social housing sector.
• A full UK driving license is essential.

Responsibilities

• Manage multi-disciplinary teams across service, repair and installations.
• Provide high-quality service and repair for domestic assets.
• Deliver and report on operational performance to management.

Skills

Customer service skills

Time management

Understanding of gas legislation

Team leadership

Education

City & Guilds, NVQ Level 2 or equivalent

Job description

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

This role is hybrid, offering the flexibility of working from site, office and home.

We Can Offer You

• Competitive salary: Company van or vehicle allowance plus hybrid working between home and site/office
• Work-Life Balance: 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game
  
  

Your Role

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty's subsidiaries and external clients
• Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management
  
  

What We Need From You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license is essential
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations
• Prior experience in managing engineers and liaising with clients is highly desirable
  
  

Why Liberty?

We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!

Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 18th August 2025 (We may close early due to high demand)

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