Service Delivery Manager

Liberty Group; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Kent is seeking a Service Delivery Manager to lead a high-performing team. You will manage service delivery across various contracts and ensure compliance with gas regulations. The ideal candidate will have customer service experience, contract supervision skills and a relevant technical qualification. This hybrid role offers competitive pay and ample professional development opportunities.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Health & Wellbeing programs

Ongoing professional development

Qualifications

• Full UK driving license is essential.
• Contract supervision experience in social housing sector preferred.
• Understanding of gas legislation and regulations.

Responsibilities

• Manage multi-disciplinary teams across service, repair and installations.
• Deliver effective service and monitor operational performance.
• Assist in contract supervision and client liaison.

Skills

Excellent customer service skills

Strong knowledge of Health & Safety practices

Flexibility and positive attitude

Education

City & Guilds, NVQ Level 2 or equivalent

Job description

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

This role is hybrid, offering the flexibility of working from site, office and home.

We Can Offer You

• Competitive salary: Company van or vehicle allowance plus hybrid working between home and site/office
• Work-Life Balance: 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game
  
  

Your Role

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
• Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management
  
  

What We Need From You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license is essential
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations
• Prior experience in managing engineers and liaising with clients is highly desirable
  
  

Why Liberty?We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 18th August 2025 (We may close early due to high demand)