Service Delivery Manager

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 39,000; Full time

Job summary

A leading environmental services provider in London seeks a Service Delivery Manager for Waste Collections. The role involves organizing resources, ensuring personnel training, and monitoring service performance. Candidates should have leadership experience and knowledge of health and safety regulations. This position offers a competitive salary of £38,588 and additional benefits including pension and discounts.

Benefits

25 days of annual leave

Company pension scheme

Discounts on groceries and retailers

Resources for health support

One paid volunteer leave day

Ongoing training and development opportunities

Company car or cash allowance

Qualifications

• Experience in developing and mentoring teams.
• Previous leadership or management experience.
• Familiarity with health and safety regulations.

Responsibilities

• Organise resources to prioritise well-being and service.
• Ensure training and competency checks for all roles.
• Monitor operational performance and address complaints.
• Deliver first-time collection culture and meet KPIs.
• Maintain strong relationships with clients and residents.

Skills

Experience in developing/mentoring people

Prior experience in a leader/manager role

Good knowledge of basic health and safety regulations

Education

IOSH managing safely Certification(s)

Waste management experience

Job description

Service Delivery Manager - Waste Collections

Salary: £38,588 per annum, plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 07:00am - 15:00pm + working 1 in 4 weekends

Location: Veolia, Holmes Road, London NW5 3AP.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Company car or cash allowance.

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Experience in developing/mentoring people.
• Prior experience in a leader / manager role.
• Good knowledge of basic health and safety regulations.

Desirable:

• Waste management experience
• IOSH managing safely Certification(s)

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.