Service Delivery Manager

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a seasoned professional to enhance their IT infrastructure and service management. This role demands over 15 years of experience, particularly in service-based environments, with a strong focus on operations management and project delivery. The ideal candidate will thrive in a multi-national setting, leveraging their analytical skills to drive improvements and mentor teams. If you are passionate about technology and possess the leadership qualities to guide staff through operational challenges, this opportunity is perfect for you.

Qualifications

• 15+ years in IT infrastructure, with customer-facing experience.
• Strong background in service-based companies and operations management.

Responsibilities

• Manage IT infrastructure and service operations effectively.
• Lead teams and drive improvements in service delivery.

Skills

IT Infrastructure Management

Service Management

Project Management

Operations Management

Analytical Skills

Communication Skills

Problem-Solving

Leadership

Education

Bachelor's Degree

ITIL Certification

Job description

Job Description

We are seeking a qualified professional with experience in IT infrastructure and service management to join our team. The ideal candidate will have a background working in service-based companies and experience with onsite and offshore models.

Key Points:

• Experience working in service-based companies like Hexaware, with exposure to onsite and offshore models.
• Over 15 years of experience in IT infrastructure, including at least 2 years directly working with customers and 2-3 years with the current organization.
• Bachelor's degree or equivalent certifications.
• Minimum of 4 years of hands-on experience in Infrastructure Operations, Network Operations, or Service Desk.
• Experience in Project/Program Management within Service Desk, Infrastructure Planning, or Network Planning.
• Experience with onshore/offshore models and 3-tier models (offshore, account, customer) is a plus.
• Experience working in a multi-national/multi-cultural environment.
• Strong operations management skills, preferably ITIL Certified, with the ability to analyze data and drive improvements.
• Excellent documentation, presentation, and communication skills.
• Knowledge and experience in at least five of the nine areas of Project Management.
• Leadership skills to guide staff and manage operational issues.
• Application of advanced Project Management principles and methodologies.
• Ability to select appropriate standards, tools, and applications.
• Analytical and systematic problem-solving approach.
• Fluent oral and written communication skills, capable of presenting complex technical information.
• Ability to quickly learn and apply new technical information.
• Awareness of emerging technologies and their applications.
• Ability to advise, mentor, design, evaluate, influence, and promote best practices.