Service Delivery Manager

CFC; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

CFC is seeking a proactive Service Delivery Manager to enhance outsourced services' efficiency and compliance. The role involves coordinating operations, monitoring performance, and managing stakeholder communications, ensuring a high standard of governance in delivering services within IT Operations. Ideal candidates should have extensive experience in service support management and excellent organizational skills.

Qualifications

• Experience in service support management, operations coordination, or vendor oversight.
• Strong data tracking and reporting abilities, particularly in KPI measurement.
• Ability to engage effectively with multiple teams.

Responsibilities

• Coordinate service operations, track KPIs, and manage action logs.
• Support governance compliance and liaison with stakeholders.
• Update the Master Services Agreement as new roles emerge.

Skills

Organizational Skills

Data Tracking

Stakeholder Engagement

Education

Experience in Service Support Management

Job description

Service Delivery Manager

We are looking for a proactive Service Support Manager to assist the Service Delivery Owner in managing outsourced services. This role focuses on coordinating service operations, tracking KPIs, managing action logs, ensuring governance compliance, supporting service reviews, and liaising with key stakeholders.

Additionally, the Service Support Manager will gather and assess new role data to determine compliance implications for outsourcing and ensure the Master Services Agreement (MSA) is updated as new roles emerge. Department IT Operations Employment Type Permanent - Full Time Location London Workplace type Hybrid Reporting To

About the role

This role offers the opportunity to support a Service Delivery Owner, ensuring outsourced services operate efficiently. You’ll play a key role in tracking performance, supporting compliance processes, managing stakeholder coordination, and maintaining governance standards to drive service improvements. Additionally, this person will:

Service Coordination & Stakeholder Engagement

Performance Monitoring and KPI tracking

Action Log Management and Issue Resolution

Supporting Service Reviews & Governance Compliance

Updating our Master Services Agreement

About you

The ideal candidate for this role will have:

Experience in service support management, operations coordination, or vendor oversight.

Strong data tracking and reporting abilities, particularly in KPI measurement.

Excellent organizational skills, with a focus on action tracking and stakeholder coordination.

Ability to engage effectively with multiple teams, including HR, Procurement, Finance, and Compliance.

Familiarity with governance frameworks, outsourcing regulations, and compliance tracking.

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Austin, Brussels and Brisbane, CFC has over 950 staff and is trusted by more than 100,000 businesses across 90 countries.

At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.

Our Hiring Process

Stage 2:

Phone screening

Stage 3:

First stage interview

Stage 4:

Second stage interview

Stage 5:

Hired

Stage 1:

Applied

Stage 2:

Phone screening

Stage 3:

First stage interview

Stage 4:

Second stage interview

Stage 5:

Hired

Stage 1:

Applied

Stage 2:

Phone screening

Stage 3:

First stage interview

Stage 4:

Second stage interview

Stage 5:

Hired

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Created on 29/06/2025 by TN United Kingdom