Service Delivery Manager

Austin Fraser; Lichfield; On-site; GBP 30,000; Full time

Job description

Service Delivery Manager

Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team.

Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.

They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions, ensuring projects run smoothly from planning through to successful implementation.

As a Service Delivery Manager, you will need to have/be:

1. 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
2. Demonstrable experience managing hardware/software solution rollouts.
3. Strong understanding of camera technology, telematics systems, or fleet management tools.
4. Proven ability to lead cross-functional teams and manage external suppliers or partners.
5. Excellent organisation skills and attention to detail; you thrive on keeping complex projects on track.
6. Confident communicator who can present to customers, internal teams, and senior stakeholders.
7. Resilient, resourceful, and adaptable in fast-paced or ambiguous situations.
8. A technical mindset and eagerness to learn, whether about CAN integration, AI dash cams, or connected vehicle standards.
9. A valid UK driving licence and willingness to travel as needed.

Details:

Salary: £30,000
Working Hours: Full time, Monday - Friday, 8.30am - 5.00pm
Location: Shenstone, Lichfield
Duration: Permanent

Role of Service Delivery Manager:

As a Service Delivery Manager, you will be responsible for managing and delivering their connected hardware and software solutions to clients. You will work cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery.

Your key responsibilities:

1. Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
2. Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
3. Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
4. Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments.
5. Identify potential delivery risks and proactively mitigate them through planning and escalation.
6. Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
7. Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams.
8. Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.

Benefits of working as a Service Delivery Manager:

1. 23 days plus bank holidays
2. Free onsite parking
3. Pension scheme