Contract Manager

Yunex Traffic; Leicester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

26 days holiday

Company vehicle

Excellent pension with up to 10% --eml

Flexible benefits

Job summary

Yunex Traffic in Leicester seeks a Service Delivery Manager for Traffic Enforcement to lead service delivery, manage contract performance, and foster strong customer relationships. The role requires collaboration with account management, business analytics, and product teams to optimize service outcomes and create opportunities for contract extensions.

You will drive continuous improvement, oversee financial performance, and support tendering activities while ensuring the enforcement service

Qualifications

• Excellent communication skills with customers, external partners and internal colleagues at all levels.
• Confident to initiate, negotiate, and conclude difficult contractual discussions.
• Able to make informed decisions on service contracts using Contract Terms and Conditions.
• Good understanding of financial risks and risk management tools.

Responsibilities

• Assist the service delivery team’s leadership by establishing clear objectives aligned with contract requirements and ensuring service levels are met.
• Produce performance monitoring reports with Account management and Business Analyst; interpret statistics for continual improvement.
• Responsible for contract financial performance and driving productivity through cost control.
• Conduct contract service reviews to gather feedback, assess performance, and identify sales opportunities.
• Develop customer relationships and strategies to deliver contract extensions and retainment.
• Support tendering activities on future contracts from a service delivery perspective.
• Influence product development activities to meet future service requirements and cost reductions.

Skills

Communication skills

Negotiation

Decision making

Financial risk awareness

Education

Business qualification

Tools

Microsoft Office

Job description

Location: Leicester, GB

Type of Employment: Full-time

Career Level: Professional

Job Family: Customer Services

Service Delivery Manager – Traffic Enforcement

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Responsibilities

• Assist the service delivery team’s leadership by influencing and establishing clear objectives aligned with contract requirements. Ensure service levels are met and foster a culture of continuous improvement.
• Work with Account management team and Business Analyst to produce performance monitoring reports, interpret statistics and act appropriately to facilitate continual improvement.
• Responsible for contract financial performance and through effective cost control, identify areas for improvement and actively drive the teams for increased productivity and overall effectiveness.
• Implement thorough contract service reviews to facilitate close communication with customers. These reviews allow for feedback on current performance levels, solution effectiveness, and potential sales opportunities.
• Develop customer relationships and strategies to deliver contract extensions and retentions being the voice of the customer internally to ensure business success.
• Develop new and enhanced service offerings with existing customers to support business growth aspirations.
• Utilize the Net Promoter Score as a means to evaluate performance and identify opportunities to improve the customer experience.
• Support future tendering activities on future contracts from a service delivery perspective.
• Support new contract service mobilisations, ensuring the Enforcement service model is fully implemented and contractual service expectations are delivered from system Go live.
• Influence PLM and Product Development activities to support future service requirements, system resilience, achieving cost reductions and the future needs of our customers.
• Prepare Quotations / Facilitate order entry of framework orders for all existing business.
• Contribute to the sales forecast and provide routine updates in the CRM tool.

Qualifications & Experience

• An operational or commercial background coupled with a formal business qualification and experience within the ITS industry is desirable.
• The role requires excellent communication skills with customers, external partners and internal colleagues at all levels.
• Confident to initiate, negotiate, and conclude difficult contractual discussions where necessary to ensure that change is managed and communicated effectively.
• Able to make informed decisions on service contracts based on interpretations of Contract Terms and Conditions and Contract Specifications.
• A good understanding of financial risks and risk management tools is essential as is the ability to influence costs throughout the service delivery phase.
• Good knowledge of Microsoft Office tools, particularly Excel, PowerPoint, Word and Microsoft Project.

We offer

• Competitive base salary plus annual bonus
• 26 days holiday (rising to 29 with service)
• 37.5-hour working week
• Company vehicle
• Excellent pension scheme with up to 10% employer contribution
• Flexible benefits tailored to your needs
• Ongoing training and development, including support for professional memberships