Service Delivery Manager

Leeds City Council; Leeds; On-site; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Flexible working

CPD and training support

Inclusive recruitment

Job summary

Leeds City Council is seeking a Service Delivery Manager for the Occupational Therapy Teams in Leeds. The role leads occupational therapy across adult social care, ensuring high standards of practice, timely and fair services, and strong leadership of managers and teams.

This HCPC-registered post works with partners in health, housing and the voluntary sector to improve outcomes for disabled residents. You will supervise occupational therapy managers, lead workforce planning, and ensure services

Qualifications

• Significant experience of operational leadership and managing managers/teams.
• Good working knowledge of adult social care legislation and duties.
• Experience managing budgets for staffing and service provision.
• Track record of improving quality and developing people.

Responsibilities

• Lead and manage Occupational Therapy across adult social care.
• Ensure services meet professional standards and Care Act requirements.
• Drive service improvement and set priorities for the service.
• Lead a diverse workforce of Occupational Therapists and related staff.
• Collaborate with NHS, housing and voluntary sector to improve pathways.
• Oversee budget management and resource planning.
• Develop and maintain an OT management structure.

Skills

Operational leadership

Budget management

People leadership

Policy understanding

Education

Degree in Occupational Therapy

HCPC registration

Job description

Job Title: Service Delivery Manager

Salary: DIR 45% £60,480 - £66,318

Hours: 37 hours per week

Contract: Permanent

Location: Tribeca House, Leeds

Service Delivery Manager – Occupational Therapy Teams

Do you want to use your occupational therapy leadership to make everyday life safer, easier and promote independence for people? We’re looking for a Service Delivery Manager to lead and manage the delivery of specialist services to adults with physical or sensory impairment, and their carers, promoting prevention, inclusion and independence. The role plays a key part in leading and developing the occupational therapy service in line with high‑quality professional practice, ensuring consistent standards across adult social care. This is a permanent role for a HCPC‑registered Occupational Therapist, offering the chance to shape services, support and develop managers, and work with partners across health, housing and the voluntary sector to improve outcomes for people who need adaptations and specialist rehabilitation.

The Role

As Service Delivery Manager, you’ll lead occupational therapy across adult social care, helping us provide a consistent, timely and fair services for people who need equipment, home adaptations, mobility support and specialist input related to visual impairment. You’ll provide clinical leadership, supervision and development for a range of Occupational Therapy Managers, and you’ll help set the standard for professional practice, coaching managers so they can support their teams to do their best work. Working alongside senior leaders, you’ll help us strengthen practice, improve quality and keep people at the centre of decisions—so residents receive the right support, at the right time, in a way that promotes independence.

Key Responsibilities

• Lead and develop occupational therapy and visual impairment rehabilitation services, using supervision, learning and quality checks to support excellent practice.
• Make sure our practice meets professional and legal standards (including HCPC standards, Royal College of Occupational Therapists guidance and the Care Act 2014).
• Drive service improvement, performance and quality—setting clear priorities and plans that support our adult social care strategy and service priorities.
• Lead, inspire and support a diverse workforce of Occupational Therapists, Occupational Therapy Assistants and Rehabilitation Officers—championing strengths‑based, person‑centred practice.
• Work closely with partners in the NHS, housing and the voluntary sector to improve pathways and deliver effective minor and major home adaptations.
• Support fair decision‑making by contributing to the independent panel that reviews appeals about home adaptations.
• Lead workforce planning, recruitment and retention, and manage the minor works budget to make sure resources are used well and transparently.
• Work alongside the head of service to plan for the future, strengthen retention and create clear development opportunities for staff.
• Handle complex enquiries and complaints, and review appeals about Disabled Blue Badge decisions.

You’ll build strong relationships with occupational therapy leads across health and social care in Leeds and the wider region—sharing learning, solving problems together and helping to raise the profile of occupational therapy. You’ll also stay up to date with changes in legislation and best practice, using this knowledge to strengthen how we support people to live independently.

Professional leadership and partnership working

You’ll build strong relationships with occupational therapy leads across health and social care in Leeds and the wider region—sharing learning, solving problems together and helping to raise the profile of occupational therapy. You’ll also stay up to date with changes in legislation and best practice, using this knowledge to strengthen how we support people to live independently.

What We Offer

We know great leadership needs support. In return for your expertise, we offer a role with purpose, a supportive senior team and the chance to shape services that make a real difference.

• Salary: Dir 45% £60,657 to £66,511
• Flexible working: we support flexible and hybrid arrangements where service needs allow.
• Learning and development: protected time for CPD, access to training and support to keep your practice current.
• Inclusive recruitment: we welcome applications from all backgrounds and will consider reasonable adjustments throughout the process.

About You

You will have:

• Significant experience of operational leadership and managing managers/teams.
• A strong working knowledge of relevant legislation and duties within adult social care and application of the disability facilities grant (DFG) eligibility/policies.
• A good understanding of the challenges and opportunities in adult social care, and how neighbourhood‑based services can support independence and reduce need for long‑term care.
• Experience of managing a range of budgets relating to staffing and service provision
• A track record of improving quality and developing people—and a commitment to championing occupational therapy internally and with partners.
• Understanding of the needs of people with significant visual impairment, including knowledge of the Certificate of Visual Impairment (CVI) process
• Knowledge of the eligibility criteria and appeals process for a Disabled Blue Badge
• Experience of safeguarding and risk management of people to maintain their safety and independence at home.

If you would like to know more about this role or would like an informal chat, please contact:

[e-mail]

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose

The purpose of the role is to lead and manage the delivery of specialist services to adults with physical or sensory impairment, and their carers, promoting prevention, inclusion and independence. The post holder is required to ensure the delivery of high quality, effective and efficient services, both for Occupational Therapists and Rehabilitation Officers, Visual Impairment. As a member of the Service Management Team the post holder will contribute to and be jointly responsible for service improvement and ongoing development, and promotion of Occupational Therapy.

Responsibilities

• Support delivery of programmes of strategic significance to the Council to deliver services in line with Council priorities.
• Responsible for the development and delivery of, both the overall service plan and the Disability Services plan and drive continuous improvement initiatives through leading and contributing to cross council projects.
• In line with the Budget Management Accountability Framework to be responsible for all financial resources within the service area ensuring value for money and working within financial regulations.
• Lead and manage, both organisationally and professionally, the delivery of Occupational Therapy, and services for people who are sight impaired, across all Occupational Therapy and Disability Services Teams.
• Performance management of teams and related system activity in partnership with Health and Housing, Leeds Building Services and Occupational Therapy services across the Health and Social care community
• Management of devolved budgets, specifically the minor works budget, in accordance with the rules and regulations of the Council and the department.
• Develop and maintain an Occupational Therapy specific management structure to ensure ongoing effective management of services and resources.
• Ensure fair and equal treatment for all customers and employees.
• Lead day to day service delivery and the continuous development of specified provider services in accordance with agreed targets and objectives included in council and service plans.
• Ensure that all aspects of service delivery, community engagement and staffing, focus on equality of outcomes and equitable access.
• Ensure that, service practice meets fully defined and documented standards of the RCOT and RWPN, and that all managers are fully aware of the requirements.
• Directly manage performance of both staff and the specific service, ensuring early intervention where performance fall below, or threatens to fall below, required standards.
• Implement regular, formal performance monitoring and reporting using agreed management information systems.
• Ensure that client information is comprehensive, regularly updated and that data protection standards and information sharing protocols are in place and are fully complied with.
• Ensure service delivery is flexible and responsive and meets changing priorities and needs.
• Ensure specific service’s workforce development plans and skills mix are designed to meet service requirements.
• Identify, develop and manage strategic partnerships.
• The responsibilities outlined is not meant as an exhaustive list and will also comprise any other responsibilities commensurate with the grade.

Qualifications

A degree in Occupational Therapy and current registration with the HCPC

Essential Requirements

• Able to manage and monitor performance and set clear objectives
• Able to manage resources including preparing, managing and controlling budgets
• Able to put plans into practice through agreed policies and implantation plans
• Able to make an effective contribution to meetings including complex and sensitive negotiations
• Able to resolve conflict, make swift decisions and sound judgements
• Understanding of the social care agenda
• An understanding of community issues
• Able to promote a culture of customer focus within the specific service
• Demonstrate a detailed knowledge and understanding of social care within local government
• Able to produce comprehensive high quality reports, business cases and deliver presentations
• Able to demonstrate examples of managing services and achieving quality transformational outcomes
• Able to manage competing priorities, ensuring delivery on a range of programmes and adapting to changing circumstances
• Experience of senior leadership and management relevant to service delivery
• Experience of strategic and operational resource management including the evaluation of competing priorities and managing accountabilities
• Significant experience of leading change programmes, driving up standards and performance
• Significant experience and commitment in relation to engagement in decision making processes
• Knowledge of applicable, legislation, regulations, policies, inspections and performance information
• Detailed knowledge and understanding of economic strategy and policy, understanding of local government political systems and experience of working on politically sensitive issues
• Significant experience of developing productive working relationships with Council Members, trade unions and Corporate Leadership Team.

Behavioural And Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of, promote and comply with Leeds City Council policies and procedures e.g. health, safety and security, confidentiality, and data protection
• Be aware of and support differences ensuring equality for all working in an anti-discriminatory manner, upholding, and promoting the behaviours, value and standards of Leeds City Council
• Recognition and appropriately challenge and incidents of racism, bullying, harassment, victimisation, and any form of abuse, ensuring compliance with relevant policies and procedures.
• Able to understand and observe Leeds City Council equality and diversity policies
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.