Service Delivery Manager

XPS Pensions; Kinross; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading pensions consultancy is seeking a Service Delivery Manager to lead high-quality pension administration services. This role involves managing client relationships and mentoring teams within complex schemes. The ideal candidate will have proven experience in pensions administration leadership and strong team management skills. Competitive salary and benefits offered, including annual bonus and healthcare plans.

Benefits

Competitive salary

Annual discretionary bonus

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Qualifications

• Proven experience in pensions administration leadership roles.
• Strong technical knowledge across multiple pension schemes.
• Demonstrated ability to lead and manage teams.

Responsibilities

• Lead the delivery of high-quality pension administration services.
• Manage client relationships and operational excellence.
• Mentor and manage Administration Managers.

Skills

Pensions administration leadership

Technical knowledge across DB, DC, CARE, and hybrid schemes

Team management and mentoring

Excellent communication skills

Organisational and analytical skills

Proficiency in Microsoft Office

Education

A Level or Degree (or equivalent)

Minimum grade B in GCSE Maths and English

APMI qualification or equivalent experience

Job description

Service Delivery Manager

Location: Perth
Grade: Senior Consultant
Employment Type: Permanent, Full Time
Hybrid/Remote

About XPS Group:
XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide.

About the Role:
We are seeking a skilled Service Delivery Manager to lead the delivery of high-quality pension administration services. Managing client relationships, driving operational excellence, and mentoring teams across complex schemes.

Key Responsibilities:

• Support the Operations Manager in delivering high-quality pension administration services across the business.
• Balance quality, profitability, and long-term sustainability in all service delivery efforts.
• Lead and mentor Administration Managers to strengthen team capability and performance.
• Drive recruitment, training, and retention strategies while managing HR matters and resource planning.
• Enhance commercial outcomes through client engagement, effective billing, and process efficiency.
• Manage client assignments, including project delivery and relationship management.
• Lead and support strategic business change initiatives and process improvements.
• Contribute to company-wide systems and operational enhancements.

Your Profile:
Essential:

• Proven experience in pensions administration leadership roles
• Strong technical knowledge across DB, DC, CARE, and hybrid schemes
• Demonstrated ability to lead, mentor, and manage teams
• Excellent communication and interpersonal skills
• Strong organisational, analytical, and problem-solving skills
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Qualifications:

• A Level or Degree (or equivalent) education
• Minimum grade B in GCSE Maths and English (or equivalent)
• APMI qualification or equivalent experience

Desirable:

• Involvement in new business lifecycle (proposals, pitches, negotiations)
• Confidence in board-level engagement and strategic thinking

What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.

Equal Opportunity Statement:
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief.

Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made.