Service Delivery Manager

Scottish and Southern Electricity Networks; Inverness; Hybrid; GBP 77,000 - 92,000; Full time

Job summary

A leading energy company is seeking a Service Manager to oversee IT and Operational Technology services. This role involves managing service delivery, ensuring compliance, and collaborating with internal and external stakeholders. Ideal candidates will have a strong service management background and a proactive problem-solving approach. Exceptional benefits and a commitment to inclusivity are offered.

Benefits

Private healthcare discounts

Gym membership discounts

Wellbeing benefits like online GP access

Interest-free loans for tech and transport

Qualifications

• A recognised service management accreditation is required.
• Extensive experience in Service Management within a complex environment is necessary.
• Ability to work cross-functionally and adapt quickly is essential.

Responsibilities

• Oversee IT and Operational Technology service delivery across the business.
• Manage operational services and ensure service level agreements are met.
• Act as intermediary between IT and business, capturing stakeholder requirements.

Skills

Service management accreditation (ITIL v4)

Experience in large, complex environments

Problem-solving

Cross-functional collaboration

Job description

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Base Location:Perth, Aberdeen, Inverness or Glasgow

Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The Role:

Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success.

You will:

• Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers.
• Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long-term service excellence.
• Act as the intermediary between IT and our business, translating needs into effective solutions. Develop a communication approach to ensure regular conversations with key stakeholders, capturing their requirements and feedback, and creating improvements where possible.
• Represent SSEN Transmission in interactions with third-party vendors, forming strong collaborative working relationships whilst ensuring vendor accountability. Partner internally with key stakeholders to align contracts with evolving business needs.
• Ensure IT/OT services comply with the Cyber Assessment Framework (CAF) and relevant regulatory requirements by embedding robust governance practices. Promotes a culture of accountability and continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience.

You have:

• A recognised service management accreditation. e.g. ITIL v4
• Extensive experience of working within a Service Management role in a large, complex environment.
• A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.
• An ability to work in a cross functional environment and adapt to change quickly.
• Experience with Operational Technology and the Utilities industry is preferred but not essential. Experience in a regulated environment is beneficial.

About SSE

SSE has a bold ambition - to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 275846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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