Service Delivery Manager

SSE Enterprise; Inverness; Hybrid; GBP 77,000 - 92,000; Full time

Job summary

A top energy company is seeking a Service Manager to oversee IT and Operational Technology services across its Transmission business. This role involves ensuring effective service delivery, enhancing operational readiness, and fostering relationships with stakeholders and vendors. Ideal candidates will hold a service management accreditation and have significant experience in a large environment, with a strategic approach to problem-solving.

Benefits

Discounts on private healthcare

Free online GP

24/7 counselling service

Interest-free loans on tech

Cycle to Work scheme

Qualifications

• Extensive experience in Service Management in large environments.
• Ability to work in a cross-functional environment.
• Experience in a regulated environment is beneficial.

Responsibilities

• Oversee delivery of IT and OT services across the business.
• Manage service providers to ensure SLA and KPI delivery.
• Translate business needs into effective IT solutions.

Skills

Service Management

Strategic Thinking

Problem Solving

Cross-Functional Collaboration

Stakeholder Communication

Education

Service Management Accreditation (e.g. ITIL v4)

Job description

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Base Location: Perth, Aberdeen, Inverness or Glasgow

Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | options available

The Role:

Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success.

You will:

• Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement’s and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers.
• Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long-term service excellence.
• Act as the intermediary between IT and our business, translating needs into effective solutions. Develop a communication approach to ensure regular conversations with key stakeholders, capturing their requirements and feedback, and creating improvements where possible.
• Represent SSEN Transmission in interactions with third-party vendors, forming strong collaborative working relationships whilst ensuring vendor accountability. Partner internally with key stakeholders to align contracts with evolving business needs.
• Ensure IT/OT services comply with the Cyber Assessment Framework (CAF) and relevant regulatory requirements by embedding robust governance practices. Promotes a culture of accountability and continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience.

You have:

• A recognised service management accreditation. e.g. ITIL v4
• Extensive experience of working within a Service Management role in a large, complex environment.
• A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.
• An ability to work in a cross functional environment and adapt to change quickly.
• Experience with Operational Technology and the Utilities industry is preferred but not essential. Experience in a regulated environment is beneficial.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.