Service Delivery Manager

National Gallery; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned cultural institution in Greater London is looking for a dynamic professional to manage its Information Systems Service Desk and ITSM platform. You will be responsible for ensuring exceptional support for employees and contractors in both on-site and remote environments, maintaining the reliability of user-facing IT systems. A focus on service delivery excellence and continuous improvement is essential, analyzing trends to enhance IT infrastructure and meet organizational needs.

Responsibilities

• Maintain availability and reliability of user-facing IT systems.
• Drive continuous improvement through analysis of service call history.
• Shape resource allocation for enhancements to IT infrastructure.

Job description

Overview

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

Responsibilities

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. The incumbent will focus on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

Please apply directly on The National Gallery jobs page.

Location

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN