Service Delivery Manager

Addition Solutions LTD; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen erfahrenen Service Delivery Manager, der in einer schnell wachsenden Organisation arbeiten möchte. Diese Rolle bietet die Möglichkeit, Serviceübergänge zu leiten, IT-Dienstleistungen zu optimieren und kontinuierliche Verbesserungen voranzutreiben. In einer Umgebung, die auf technische Exzellenz und Kundenzufriedenheit ausgerichtet ist, werden Ihre Fähigkeiten geschätzt und gefördert. Profitieren Sie von hervorragenden Entwicklungsmöglichkeiten und einem unterstützenden Team, während Sie zur Erreichung der Unternehmensziele beitragen.

Benefits

Bonusprogramm

Private Krankenversicherung

Betriebliche Altersvorsorge

Berufliche Entwicklungsmöglichkeiten

Firmenveranstaltungen und soziale Aktivitäten

Casual Dress Code

Sichere Parkmöglichkeiten

Café und Restaurant

Fitnessstudio

Qualifications

• Erfahrung in der Leitung von Serviceübergängen und IT-Dienstleistungen.
• Starker Fokus auf kontinuierliche Verbesserung und Kundenzufriedenheit.

Responsibilities

• Überwachung der reibungslosen Übergabe von Projekten in den Managed Service.
• Leitung der Planung und Optimierung von IT-Diensten zur Unterstützung der Geschäftsziele.

Skills

KPI und SLA Management

Stakeholder-Kollaboration

Servicemanagement

Kommunikationsfähigkeiten

Kontinuierliche Verbesserung

Job description

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.

What you’ll be doing:

• Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness process
• Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations
• Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity
• Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end users

Main Skills/ Requirements:

• Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellence
• Skilled in stakeholder collaboration, with the ability to assess service needs and navigate risks, dependencies, and trade-offs impacting delivery outcomes
• Confident in communicating service value, features, and performance insights across multiple audiences to support transparency and governance
• Experienced in collecting and actioning service feedback, embedding success metrics into regular operating rhythms including customer meetings, user sessions, and testing cycles
• Committed to driving continuous improvement across service delivery to boost customer satisfaction and operational effectiveness

How you’ll be rewarded:

• Bonus Scheme
• Private Healthcare
• Contributory Pension Scheme
• Excellent professional development opportunities
• Company events and social activities
• Casual dress scheme Secure, on-site parking, cafe, restaurant, and gym facilities
• Opportunity to work for a recognised company
• A supportive and inclusive working environment where your contributions are valued

This is an excellent opportunity for an experienced Service Delivery Manager to join a leading company, that are driven towards success!

For further information on this Service Delivery Manager position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.