Service Delivery Manager

Grassroots Recruitment; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Service Delivery Manager to manage projects within the UKI Professional Services Team. The successful candidate will provide a single point of contact for customers, manage project finances, and establish strong relationships across the customer organization. This hybrid role requires enhanced security clearance and experience in project management within software implementation or professional services.

Qualifications

• Proven experience in project management, ideally within a professional services organisation.
• Experience managing software implementation projects.
• Excellent communication skills at all levels.
• Strong understanding of project risk management.

Responsibilities

• Manage project finances to meet or exceed budgets.
• Build strong relationships with customer sponsors.
• Mentor and encourage development of project team members.
• Ensure customer expectations align with product capabilities.

Skills

Project management

Customer relationship management

Agile methodologies

Bid management

Risk management

Job description

Service Delivery Manager – UKI Professional Services Team

Your Impact:
We're looking to welcome a Project Manager to join our growing UKI Professional Services Team. You are a collaborative, adaptable, and communicative individual who can establish and grow relationships during customer engagements within Agile, hybrid, and traditional projects.

Our Professional Services team helps customers plan, govern, and execute their journey to IT value so they can run and transform simultaneously. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

What the role offers:

Project governance and management including planning

Provide customers with a single point of contact throughout specific solution engagements

Provide a responsive resource to the customer that can adapt to their internal processes

Keep the customer informed throughout periods of specific activity and engage in collaborative development of solutions

Managing project finances (costs, revenue, P&L, forecasts) to meet or exceed budgets/targets

Achievement of Professional Services targets for assigned customers

Achievement of Delivery Margin targets on activities following successful proposals

Customer relationship management for delivery engagements

Build and establish strong relationships with customer sponsors, their teams & other key influencers across the customer organisation

Commercial Management (working to contract/SOW)

Ensure customer expectations align with product capabilities and contracted services

Work with internal teams to ensure customers receive contracted deliverables

Team management of both internal and external resources

Mentor and encourage development of project team members

Provide performance input and development recommendations

Support sales and presales in identifying, qualifying, and shaping new opportunities

Assist in the preparation and management of proposals and statements of work

Represent the company professionally with customers and stakeholders

What you need to succeed:

Proven experience in project management, ideally within a professional services organisation

Experience managing software implementation projects

Experience leading large, complex, multi-faceted programmes

Ability to develop and maintain strong, productive relationships with customers, partners, and stakeholders

Able to work in a fast-paced, results-oriented, matrixed environment

Experience working with the UK Government

Excellent communication skills at all levels

Experience with Agile (preferably Scaled Agile) frameworks, methods, and techniques

Experience with traditional waterfall methods

Bid management and business development experience

Strong understanding of project risk management

Additional Requirements:

The successful candidate must currently hold and be able to maintain Enhanced Developed Vetting (eDV) Security Clearance

This is a hybrid role and will require travel to customer locations regularly (3 days per week)