Service Delivery Manager

Context Recruitment; City Of London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading organization in London is seeking an IT Service Delivery Manager to oversee IT planning and integration for mergers and acquisitions. The ideal candidate will have extensive experience in IT service delivery within M&A environments and is expected to lead an M&A IT team, ensuring seamless integration and service continuity across multiple acquisitions. This role offers a competitive salary and a strategic career opportunity.

Qualifications

• Extensive experience in IT service delivery/operations within M&A environments.
• Strong grasp of ITIL practices and service management tools.
• Experience with complex IT integrations, carve-outs, and cloud migrations.

Responsibilities

• Lead a specialist M&A IT team.
• Own end-to-end IT delivery during acquisitions.
• Assess target company IT environments and risks.

Skills

IT service delivery

Mergers and Acquisitions

Stakeholder management

Vendor management

Education

PRINCE2 or equivalent project management certification

ITIL v4 Intermediate+ certification

Tools

ServiceNow

Azure

AWS

Job description

Overview

IT Service Delivery Manager - Mergers & Acquisitions

Salary: 80,000 - 90,000

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you will oversee a team dedicated to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Responsibilities

• Lead a specialist M&A IT team
• Own end-to-end IT delivery during acquisitions: due diligence to post-integration
• Assess target company IT environments, risks and compatibility
• Create and manage IT integration/separation plans, including TSAs and roadmaps
• Oversee data migration, infrastructure alignment and app rationalisation
• Ensure uninterrupted IT services and maintain high SLA performance
• Manage IT incidents, requests, changes and problems (ITIL framework)
• Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)
• Coordinate with external vendors and manage service contracts
• Ensure regulatory, legal and cybersecurity compliance during transitions
• Capture lessons learned and improve playbooks for future M&A initiatives
• Support change management, onboarding and documentation across projects
• London based (initially 4 days per week onsite, dropping to 3 once passed probation)

Requirements

• Extensive experience in IT service delivery/operations within M&A environments
• Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)
• Experience with complex IT integrations, carve-outs and cloud migrations
• Excellent stakeholder and vendor management skills
• PRINCE2 or equivalent project management expertise
• Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)
• Ideally ITIL v4 Intermediate+ certified
• Background in infrastructure, enterprise architecture or transformation will be highly favoured