Service Delivery Manager

Sanctuary Group; Chester; On-site; GBP 40,000 - 43,000; Full time

Job summary

A not-for-profit organisation is seeking a Service Delivery Manager in Chester. You will coordinate a team across the North Region, overseeing repairs, ensuring compliance with regulations, and managing performance. Ideal candidates will have NVQ Level 3 certification, experience in facilities management, and a valid UK driving licence. The role offers a salary of £40,415 to £42,542 per year with various benefits.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support and tools

Qualifications

• Must be qualified to NVQ Level 3 in a core trade subject and have ILM membership.
• Recent experience in a similar role in building maintenance or facilities management.
• Proven experience of working to deadlines and prioritising workloads.

Responsibilities

• Oversee repairs ensuring high standards are met.
• Manage a team of operatives effectively.
• Ensure compliance with health and safety regulations.

Skills

Compliance with health and safety legislation

Experience in building maintenance or facilities management

Knowledge of Health and Safety legislation

Ability to work to deadlines

Basic user of Microsoft Office

Full valid UK driving licence

Education

NVQ Level 3 in a core trade subject

ILM membership or pursuing qualification

Job description

Overview

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Role

Service Delivery Manager

Location: Chester

Salary: £40,415 - £42,542 per year

Hours: 40 hours per week – Monday to Friday – 8:00am – 4:30pm

We are looking for a Service Delivery Manager to join our day-to-day business across Liverpool. As Service Delivery Manager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 to 12 operatives, organising the team to work on all stock across the region, reacting to and dealing with repairs as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing repairs, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Managing the performance of the team of operatives
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensure the customer is our main focus.

Skills and experiences

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £40,415 per annum (rising to £42,542 per annum after 12 months, subject to satisfactory performance)

If you\'re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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